Frequently asked questions
What type of ArcGIS organization user type and role do I need to use Community Analyst?
You must have a membership in your ArcGIS organization in the form of a Creator or GIS Professional user type, which are the only user types that can be assigned a Community Analyst license. To access most functionalities in Community Analyst, you will need an Administrator, Publisher, or User role to view, create, and share content. The Publisher or Administrator role is required to create new projects. In the User role, many functionalities in the app will be accessible to you only if others in your organization have shared a project(s) with you. Your administrator defines the different privileges and permissions that can be given to a User, Publisher, Administrator, or a custom role. A role defines the privileges that a member has within an organization. See the roles for your organization or contact your administrator.
Why can't I log in to Community Analyst?
If you have a Viewer, Editor, or Mobile Worker user type in your ArcGIS organization or an ArcGIS Online Public Account, you can't log in to Community Analyst. To access it, you must have a Creator or GIS Professional user type in your ArcGIS organization and be assigned a Community Analyst license by your administrator. Learn more.
How can I see how many credits I've used or have left?
- To see the status of your subscription, verify that you are signed in and are an administrator of your organization.
- Click Organization.
- Click View Status under the Subscription Status section. You can view information about your account including the number of credits remaining and statistics for how many credits you have used by service type.
Requires foundational user type
What does "requires foundational user type" mean?
User types provide a flexible way for people to license the capabilities and apps they need to do their work in ArcGIS Online or ArcGIS Enterprise.
Every subscription requires at least one foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise. Creator and GIS Professional are foundational user types.
All dependent user types (Viewer, Editor, Mobile Worker, Storyteller, and Insights Analyst) must be purchased with at least one foundational user type or added to an existing organization. Dependent user types rely on a foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise.
Add a foundational user type
Creator: Purchasing the Creator user type helps users get started with ArcGIS Online. Create maps, perform spatial analyses, and share results with stakeholders in a variety of ready-to-use apps.
GIS Professional: The GIS Professional user type includes ArcGIS Pro, the world's leading GIS software, and full access to ArcGIS Online.