The power of aligning people and technology


Even the best technology doesn't achieve results on its own. People play a key roleā€”the individuals who embed ArcGIS apps and maps into their work and collectively deliver business value.


Data shows that including a people-focused change management plan when deploying ArcGIS yields significant business benefits. It's a smart strategy that drives faster user adoption and so much more.

We asked, leaders answered


A survey of more than 500 managers involved in a recent ArcGIS implementation project measured the impact of including people-focused change management. Approximately 51 percent did not include it, while 49 percent did. The results were clear. People-focused change management pays off.

Improved project outcomes

Improved project outcomes

Most respondents (75 percent) started people-focused change management at the technology project initiation or planning stage. An early start sets the stage for success.

Better on-time delivery rate

Better on-time delivery rate

ArcGIS projects that included people-focused change management were 16 percent more likely to be completed on time or ahead of schedule than projects that did not include it.

Faster user adoption

Faster user adoption

Nineteen percent more users of people-focused change management rated the project's impact on speed of adoption as effective or very effective than those who did not use it.

Better for business


We asked the bottom-line question that all leaders care about: How satisfied are you that the project has achieved business goals? Users of people-focused change management were more than twice as likely to be very satisfied (27 percent versus 12.5 percent of nonusers).

Ultimate utilization

Ultimate utilization

Technology projects succeed when technology is applied. Communication and training were the top change management activities used to prepare people for new workflows.

More technology users

More technology users

Fourteen percent more change management users rated the project's impact on the number of new technology users as effective or very effective (59 percent versus 45 percent).

Higher user proficiency

Higher user proficiency

Sixty percent of change management users rated their project's impact on user proficiency as effective or very effective compared to 47 percent of those who did not use it.

Contact sales

Plan your next ArcGIS project with confidence. Talk with an expert about how people-focused change management can help.