Advantage Program Learning and Services Credits

Apply your learning and services credits to address the needs of your organization

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Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

*These credit values are only available to customer locations within the continental United States and Hawaii and assume the purchase of two or more consecutive days of training. Training classes can be provided outside of the continental United States and Hawaii for a custom quoted price.

**These credit values are only available to customer locations within the contiguous 48 states.

ActivityQuantityLearning and Services Credit Value
Public training class at an Esri facility or the Esri online classroomOne student for 1 day1.5
Private online training classUp to 15 students for 1 day14
Private training class at an Esri facilityUp to 15 students for 1 day15.5
Private training class at a client siteUp to 15 students for 1 day17*
Online coaching servicesUp to 15 students for 1 day12
Coaching services at an Esri facilityUp to 15 students for 1 day13
Coaching services at a client siteUp to 15 students for 1 day14.5*
Mobile labAs quoted4**
Hands-on learning labAs quotedAs quoted
Esri Academy LMS Integration subscriptionAnnual subscriptionAs quoted
Esri e-Learning content (SCORM format)Annual licenseAs quoted
Adoption StrategyAs quotedAs quoted
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program
ActivityQuantityLearning and Services Credit Value
Business or technical consulting*2 hours1
Esri firm-fixed price servicesAs quotedAs quoted
Related Esri travel and per diem expensesAs quotedAs quoted
**Requires that the customer purchase the Annual Premium Support Services subscription
Activity
QuantityLearning and Services Credit Value
Premium support annual subscription2 authorized callers, unlimited incidents75
Additional authorized caller for a premium support annual subscription**1 authorized caller20
Premium support services (10 Incidents, domestic customers only)Annual subscription, 2 authorized callers, up to 10 incidents30
International priority support (International customers only)Annual subscription, 1 authorized caller20
Premium support special event – one month2 authorized callers, unlimited incidents12
Additional authorized caller for premium support special event – one month**1 authorized caller3.5
Premium support special event – three months2 authorized callers, unlimited incidents27
Additional authorized caller for premium support special event – three months**1 authorized caller7
Premium support special event – six months2 authorized callers, unlimited incidents42
Additional authorized caller for premium support special event – six months**1 authorized caller10.5
After hours support (Domestic customers only)Annual subscription28
North American Regulated Industry Support (NORUS) (Domestic customers only)Unlimited incidents17
North American Regulated Industry Support (NORUS) - premium support add-on** (Domestic customers only)Unlimited incidents10
ActivityQuantityLearning and Services Credit Value
Esri Managed Cloud ServicesAs quotedAs quoted
ActivityQuantityLearning and Services Credit Value
Esri Technical Certification Professional exam voucher1 voucher0.5
Esri Technical Certification Associate exam voucher1 voucher0.5
Esri Technical Certification Foundation exam voucher1 voucher0.5
*Esri provides one registration to the Esri Developer & Technology Summit and one registration to the Esri Partner Conference as part of the Esri Partner Advantage Program. Credits only need to be used for additional registrations.
ActivityQuantityLearning and Services Credit Value
Esri Developer & Technology Summit registration1 registration2
Esri Developer & Technology Summit digital access1 registration0.5
Esri Energy Resources GIS Conference1 registration1
Esri European Developer Summit1 registration1
Esri European Energy Resources GIS Conference1 registration1
Esri Federal GIS Conference1 registration2
Esri Infrastructure Management & GIS Conference1 registration1
Esri Infrastructure Management & GIS Conference - Digital Access1 registration0.5
Esri International Infrastructure Management & GIS Conference1 registration2
Esri Partner Conference registration*1 registration2
Esri Southeast User Conference1 registration1
Esri User Conference registration1 registration3
Esri User Conference industry summit registration1 registration1
Preconference seminars1 seminar1

  • Purchase of Additional Learning and Services Credits

    Advantage Program customers may purchase, for an added cost, extra Learning and Services Credits in blocks of 50 credits. When supplementary Learning and Services Credits are purchased, Esri recommends that additional Advisor hours are also added.

  • Learning and Services Credit Expiration

    Unused Learning and Services Credits expire 24 months from purchase, or 1 month after the Advantage Program subscription ends, whichever occurs first. If the Advantage Program agreement ends (excluding default), unused credits expire in 1 month, and Advisor services will not be available.

  • Monthly Reporting

    Esri will provide a monthly report outlining usage of Advantage Program Learning and Services Credits to the customer’s selected point of contact.

  • Current on Maintenance

    Each Advantage Program customer is required to remain current on standard maintenance fees during the term of the Advantage Program agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time-to-time.

  • Authorization of Learning and Services Credit Use

    Customers contact the Account Manager or Advisor to consume Learning and Services Credits. Esri provides customers with a Learning and Services Credit estimate to confirm credit use. Customers authorize the use of credits and work may commence.

  • Travel and Per Diem

    Customer may direct Esri to use Learning and Services Credits for travel and per diem expenses, or customer may issue a separate purchase order and Esri will provide a separate invoice for travel and per diem expenses.

  • When Allocated Credits are Consumed

    Esri notifies customers if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Customer may use additional available credits, procure additional credits, or request Esri to stop work once all credits are consumed.

  • Review of Proposed Activities

    Any activities proposed under the Advantage Program will be subject to review and approval by Esri’s Advantage Program management team to ensure alignment with the intent of the program.
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  • Technology Webcasts

    Customers have access to exclusive technology webcasts. Learn how Esri software provides an immediate impact on business practices. Technical specialists and product managers deliver technology topics relevant to the Esri platform and enterprise GIS.

  • Subscription Renewals

    The Advantage Program is a subscription-based program that renews on an annual basis. Customers may subscribe for multiple years. The Esri account manager will provide guidance on ordering instructions should a lapse in subscription renewal occur.

  • What a Subscription Does Not Cover

    The Advantage Program is not designed to provide project deliverables. The program provides general technical advisory and consulting services support only, and any project-related activities will be defined, priced, and scheduled separately.
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local Esri office.