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Advantage Program Learning and Services Credits

Apply your learning and services credits to address the needs of your organization

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Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

*These credit values are only available to customer locations within the continental United States and Hawaii and assume the purchase of two or more consecutive days of training. Training classes can be provided outside of the continental United States and Hawaii for a custom quoted price.

**These credit values are only available to customer locations within the contiguous 48 states.

ActivityQuantityLearning and Services Credit Value
Public training class at an Esri facility or the Esri online classroomOne student for 1 day1.5
Private online training classUp to 15 students for 1 day14
Private training class at an Esri facilityUp to 15 students for 1 day15.5
Private training class at a client siteUp to 15 students for 1 day17*
Online coaching servicesUp to 15 students for 1 day12
Coaching services at an Esri facilityUp to 15 students for 1 day13
Coaching services at a client siteUp to 15 students for 1 day14.5*
Mobile labAs quoted4**
Hands-on learning labAs quotedAs quoted
Esri Academy LMS Integration subscriptionAnnual subscriptionAs quoted
Esri e-Learning content (SCORM format)Annual licenseAs quoted
Adoption StrategyAs quotedAs quoted
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program
ActivityQuantityLearning and Services Credit Value
Business or technical consulting*2 hours1
Esri firm-fixed price servicesAs quotedAs quoted
Related Esri travel and per diem expensesAs quotedAs quoted
**Requires that the customer purchase the Annual Premium Support Services subscription
Activity
QuantityLearning and Services Credit Value
Premium support annual subscription2 authorized callers, unlimited incidents75
Additional authorized caller for a premium support annual subscription**1 authorized caller20
Premium support services (10 Incidents, domestic customers only)Annual subscription, 2 authorized callers, up to 10 incidents30
International priority support (International customers only)Annual subscription, 1 authorized caller20
Premium support special event – one month2 authorized callers, unlimited incidents12
Additional authorized caller for premium support special event – one month**1 authorized caller3.5
Premium support special event – three months2 authorized callers, unlimited incidents27
Additional authorized caller for premium support special event – three months**1 authorized caller7
Premium support special event – six months2 authorized callers, unlimited incidents42
Additional authorized caller for premium support special event – six months**1 authorized caller10.5
After hours support (Domestic customers only)Annual subscription28
North American Regulated Industry Support (NORUS) (Domestic customers only)Unlimited incidents17
North American Regulated Industry Support (NORUS) - premium support add-on** (Domestic customers only)Unlimited incidents10
ActivityQuantityLearning and Services Credit Value
Esri Managed Cloud ServicesAs quotedAs quoted
ActivityQuantityLearning and Services Credit Value
Esri Technical Certification Professional exam voucher1 voucher0.5
Esri Technical Certification Associate exam voucher1 voucher0.5
Esri Technical Certification Foundation exam voucher1 voucher0.5
*Esri provides one registration to the Esri Developer & Technology Summit and one registration to the Esri Partner Conference as part of the Esri Partner Advantage Program. Credits only need to be used for additional registrations.
ActivityQuantityLearning and Services Credit Value
Esri Developer & Technology Summit registration1 registration2
Esri Developer & Technology Summit digital access1 registration0.5
Esri Energy Resources GIS Conference1 registration1
Esri European Developer Summit1 registration1
Esri European Energy Resources GIS Conference1 registration1
Esri Federal GIS Conference1 registration2
Esri Infrastructure Management & GIS Conference1 registration1
Esri Infrastructure Management & GIS Conference - Digital Access1 registration0.5
Esri International Infrastructure Management & GIS Conference1 registration2
Esri Partner Conference registration*1 registration2
Esri Southeast User Conference1 registration1
Esri User Conference registration1 registration3
Esri User Conference industry summit registration1 registration1
Preconference seminars1 seminar1

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