Apply your learning and services credits to address the needs of your organization
Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
| Public training class at an Esri facility or the Esri online classroom | One student for 1 day | 1.5 |
| Private online training class | Up to 15 students for 1 day | 14 |
| Private training class at an Esri facility | Up to 15 students for 1 day | 15.5 |
| Private training class at a client site | Up to 15 students for 1 day | 17* |
| Online coaching services | Up to 15 students for 1 day | 12 |
| Coaching services at an Esri facility | Up to 15 students for 1 day | 13 |
| Coaching services at a client site | Up to 15 students for 1 day | 14.5* |
Mobile lab | As quoted | 4** |
Hands-on learning lab | As quoted | As quoted |
| Esri Academy LMS Integration subscription | Annual subscription | As quoted |
| Esri e-Learning content (SCORM format) | Annual license | As quoted |
| Adoption Strategy | As quoted | As quoted |
*These credit values are only available to customer locations within the continental United States and Hawaii and assume the purchase of two or more consecutive days of training. Training classes can be provided outside of the continental United States and Hawaii for a custom quoted price.
**These credit values are only available to customer locations within the contiguous 48 states.
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
Business or technical consulting* | 2 hours | 1 |
Esri firm-fixed price services | As quoted | As quoted |
Related Esri travel and per diem expenses | As quoted | As quoted |
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program | ||
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
Premium support annual subscription | 2 authorized callers, unlimited incidents | 75 |
Additional authorized caller for a premium support annual subscription** | 1 authorized caller | 20 |
Premium support services (10 Incidents, domestic customers only) | Annual subscription, 2 authorized callers, up to 10 incidents | 30 |
International priority support (International customers only) | Annual subscription, 1 authorized caller | 20 |
Premium support special event – one month | 2 authorized callers, unlimited incidents | 12 |
Additional authorized caller for premium support special event – one month** | 1 authorized caller | 3.5 |
Premium support special event – three months | 2 authorized callers, unlimited incidents | 27 |
Additional authorized caller for premium support special event – three months** | 1 authorized caller | 7 |
Premium support special event – six months | 2 authorized callers, unlimited incidents | 42 |
Additional authorized caller for premium support special event – six months** | 1 authorized caller | 10.5 |
| After hours support (Domestic customers only) | Annual subscription | 28 |
North American Regulated Industry Support (NORUS) (Domestic customers only) | Unlimited incidents | 17 |
North American Regulated Industry Support (NORUS) - premium support add-on** (Domestic customers only) | Unlimited incidents | 10 |
**Requires that the customer purchase the Annual Premium Support Services subscription | ||
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
Esri Managed Cloud Services | As quoted | As quoted |
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
| Esri Technical Certification exam voucher | 1 voucher | 0.5 |
| Activity | Quantity | Learning and Services Credit Value |
|---|---|---|
Esri Developer Summit registration | 1 registration | 2 |
Esri Developer Summit digital access | 1 registration | 0.5 |
Esri Energy Resources GIS Conference | 1 registration | 1 |
Esri European Developer Summit | 1 registration | 1 |
Esri European Energy Resources GIS Conference | 1 registration | 1 |
Esri Federal GIS Conference | 1 registration | 2 |
Esri Gulf Coast User Conference | 1 registration | 1 |
Esri Infrastructure Management and GIS Conference | 1 registration | 1 |
Esri Infrastructure Management and GIS Conference - Digital Access | 1 registration | 0.5 |
Esri International Infrastructure Management and GIS Conference | 1 registration | 2 |
Esri Mid-Atlantic User Conference | 1 registration | 1 |
Esri Midwest User Conference | 1 registration | 1 |
Esri Ocean, Weather, and Climate GIS Forum | 1 registration | 1 |
Esri Pacific User Conference | 1 registration | 1 |
Esri Partner Conference registration* | 1 registration | 2 |
Esri Southeast User Conference | 1 registration | 1 |
Esri User Conference registration | 1 registration | 3 |
Esri User Conference industry summit registration | 1 registration | 1 |
Preconference seminars | 1 seminar | 1 |
* Esri provides one registration to the Esri Developer Summit and one registration to the Esri Partner Conference as part of the Esri Partner Advantage Program. Credits only need to be used for additional registrations. | ||