Lebanese Red Cross
To replace burdensome open-source-package data collection workflows with an easy-to-use, robust field data collection solution that could support project management and reporting
ArcGIS Enterprise, Survey123 for ArcGIS, ArcGIS Maps for Power BI, Operations Dashboard for ArcGIS
Project data captured in the field by volunteers using Survey123 could be integrated for real-time project monitoring in Operations Dashboard and for project reporting and analysis in ArcGIS Maps for Power BI
The Lebanese Red Cross (LRC) has 40 stations throughout Lebanon from which it performs over 1,200,000 acts of humanitarian assistance each year. Work is often performed in disconnected environments and mostly by volunteers. LRC was using an open-source package for data collection. Using open-source tools requires some technical expertise, so quickly creating surveys for use by nontechnical volunteers was a problem. Further, the surveys had performance limitations in areas with no connectivity. Then, there were difficulties managing the data captured from separate surveys; using it for analysis and reporting relied on manual processes and had become unacceptable. LRC sought a more efficient data collection solution that would streamline workflows.
LRC began using Survey123 for ArcGIS for data collection because it offered a flexible framework for building surveys, from simple to complex. It allowed survey behaviors to streamline the data capture process. Volunteers at the 40 LRC stations used tablets to efficiently complete surveys for their projects—blood donor recruitment, refugee health assessment, and many others. Using Survey123 enabled data from disparate surveys related to a single focused project to be managed in ArcGIS. Feeding Survey123 data into Operations Dashboard for ArcGIS provided stakeholders real-time insight into project activities, their status, and performance results to support decision-making. The data also was used in ArcGIS Maps for Power BI for analysis and for reporting across all LRC departments.
Using Survey123 enabled LRC to streamline many different and formerly disconnected workflows. The challenges of collecting data in remote environments was met by the Survey123 offline data collection capability, so workers remained productive and effective at all times. LRC saved volunteer training time because the Survey123 surveys were so easy to use. Feeding real-time data collected from disparate surveys into ArcGIS Maps for Power BI provided improved project reporting across all LRC departments, supporting their varied information needs for decision-making. Project management was also significantly improved with the live Operations Dashboard to view project performance in real time. LRC project data is now more complete, accurate, accessible, and integrated.