{"id":543082,"date":"2024-09-30T17:23:23","date_gmt":"2024-09-30T17:23:23","guid":{"rendered":"https:\/\/uat.esri.com\/en-us\/industries\/blog\/?post_type=blog&p=543082"},"modified":"2025-04-07T22:19:23","modified_gmt":"2025-04-07T22:19:23","slug":"clallam-public-utility-district-extends-nisc-mapping-for-added-value","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/en-us\/industries\/blog\/articles\/clallam-public-utility-district-extends-nisc-mapping-for-added-value","title":{"rendered":"Clallam Public Utility District Extends NISC Mapping For Added Value"},"content":{"rendered":"

A Customer Spotlight<\/strong><\/p>\n\n

Clallam Public Utility District (Clallam PUD) serves local communities in 2,000 square miles of Washington state. It has 30,000 electric customers and water, sewer, and high-speed telecommunications services.<\/p>\n\n

Clallam has been utilizing NISC\u2019s Mapping & Staking software for eight years. Clallam PUD utilized NISC\u2019s Work Management Solutions software to integrate Service Order information with staking jobs within Mapping & Staking.<\/p>\n\n

Challenge<\/strong><\/h2>\n\n

Clallam PUD\u2019s mission is to provide reliable, efficient, safe, and low-cost utility services in a financially and environmentally responsible manner. Recognizing an opportunity to improve these services, the utility staff extended their successful use of NISC Mapping & Staking with paired Esri GIS functions supporting additional field activities.<\/p>\n\n

The agency initially focused on three needs: integrating scanned as-built drawings with maps into the field, managing vegetation, and tracking aggressive dogs to protect employee safety.<\/p>\n\n

These solutions are needed to distribute offline maps to field crews and capture their new data. In addition, Clallam PUD wanted user-friendly dashboards for these workflows to improve information access and collaboration across the enterprise.<\/p>\n\n

Partner<\/h2>\n\n

National Information Solutions Cooperative (NISC) develops and supports software and hardware solutions for nationwide utility cooperatives and broadband companies. NISC is an industry leader providing advanced, integrated IT Solutions for consumers and subscriber billing, account, engineering & operations.<\/p>\n\n

NISC\u2019s Mapping and Staking solution is designed around ESRI\u2019s ArcGIS products, allowing customers to use them easily in daily operations. NISC\u2019s Mapping and Staking continues to lead the industry with desktop, mobile device, and web-based applications for an integrated suite throughout their members’ organizations.<\/p>\n\n

NISC continues to develop Mapping and Staking software upon ESRI\u2019s Enterprise applications. Clallam can use information collected through NISC and ESRI\u2019s mapping products to integrate with their Service (CIS) and Financials (ABS) software and streamline redundant tasks.<\/p>\n\n

Solution<\/h2>\n\n

As an NISC customer, Clallam can also access Esri software to provide additional maps and data across their organization.<\/p>\n\n

The first step was to make the foundational mapped NISC data available from Esri ArcGIS Online. There, it is accessible for additional uses while ensuring the existing NISC workflows remain secure. With universal secure access, ArcGIS Field Maps displays customized information on any device, whether online or disconnected.<\/p>\n\n

NISC Mapping & Staking keeps the network system of record current, while ArcGIS Online builds upon it. Ken Brilhart, Sr. Systems Administrator, Clallam PUD said, \u201cPeople here are very aware of the capability and they really like it.\u201d<\/p>\n\n

PDF as-built drawings are conveniently accessible from devices in the field.<\/p>\n\n

As-Built Drawings<\/h3>\n\n
\n
\"\"
Directly from their devices, field crews access as-builts using Field Maps, based on location.<\/figcaption><\/figure>\n<\/div>\n\n
\n
\"\"
A sample pdf as-built drawing that is accessible from anywhere.<\/figcaption><\/figure>\n<\/div>\n\n

Vegetation Management<\/h3>\n\n

In the Pacific Northwest, trees are the leading cause of service outages, underscoring the importance of utility vegetation management. Historically, tracking these needs and activities was a manually intensive process based on interpreting lengthy 10-digit pole numbers and the affected spans. Today, crews draw a line on their cell phones to indicate the completed work and schedule the revisit cycle. Meter readers also note minor issues, such as vines, which summer student workers address. All inputs are instantly accessible from any device through easily created web dashboards.<\/p>\n\n

\"\"
The improved process captures many details to manage vegetation encroachment on power lines.  <\/figcaption><\/figure>\n\n
\"\"
The student brush-cutting dashboard shows active jobs and the progress of completed work.<\/figcaption><\/figure>\n\n

Aggressive Dogs<\/h3>\n\n

Any field employee can use their cell phone or device to mark the location of an aggressive dog. Furthermore, they are alerted when they come close to such an animal\u2019s known location and access details from their device. Meter readers and service workers may even enjoy these safety alerts from their smartwatches to remain safe.<\/p>\n\n

\"\"
Workers receive alerts when they approach a potentially dangerous dog.<\/figcaption><\/figure>\n\n
\"\"
After marking via cell phone, the locations of aggressive dogs are stored securely and readily accessible in ArcGIS Online.<\/figcaption><\/figure>\n\n

Of its approximately 150 employees, Clallam PUD has almost 100 users of these apps. In addition to the Esri ArcGIS capability included through NISC, Clallam PUD also maintains an Esri Small Utility Enterprise Agreement<\/a> to support additional users.<\/p>\n\n

Results<\/h2>\n\n

Brilhart went on to say, \u201cThe crews love it.\u201c Field staff appreciate referencing and capturing information directly on their devices. Drawing on a map is easier and more intuitive than writing 10-digit pole numbers on paper. The apps know the users’ location and take them directly to what they need to see. All data is also available on corresponding web maps and dashboards.<\/p>\n\n

These are three examples of streamlined workflows that save time and money while improving customer service levels. Beyond these applications, Clallam also uses dashboards and reports for many other things, including system metrics and capital budgets.<\/p>\n\n

\"\"
A view of the capital budget is easily represented on a dashboard.<\/figcaption><\/figure>\n\n
\"\"
Plans for fiber build out are communicated on this dashboard.<\/figcaption><\/figure>\n\n

“Users can import NISC data to enhance or expand upon it for further business requirements. On the horizon, as Clallam PUD moves to AMI, they plan to use similar functions to record meter change-outs and key information, including before-and-after photos. Also, the innovative staff will use apps to perform equipment inspections and plan their fiber build out.<\/em>“<\/p>\n\n

<\/cite>Ken Brilhart, Sr. Systems Administrator, Clallam PUD<\/span><\/div><\/blockquote><\/section>","protected":false},"author":121,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5662,642,132,147],"tags":[3802,3632,287,5682,343,5672],"class_list":["post-543082","blog","type-blog","status-publish","format-standard","hentry","category-electric-utilities","category-infrastructure","category-mapping","category-utilities","tag-arcgis-online","tag-electric","tag-gis","tag-nisc","tag-utilities","tag-utility","industry-electric-and-gas","industry-utilities-infrastructure-and-aec"],"acf":[],"yoast_head":"\nClallam Public Utility District Extends NISC Mapping For Added Value<\/title>\n<meta name=\"description\" content=\"Clallam PUD extends NISC workflow functions with ArcGIS Online mobile apps to support safety, vegetation management, and efficiency.\" \/>\n<meta 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