{"id":574712,"date":"2025-05-21T16:22:29","date_gmt":"2025-05-21T16:22:29","guid":{"rendered":"https:\/\/uat.esri.com\/en-us\/industries\/blog\/?post_type=blog&#038;p=574712"},"modified":"2025-05-21T18:56:20","modified_gmt":"2025-05-21T18:56:20","slug":"conway-corp-powers-up-with-arcgis-utility-network","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/en-us\/industries\/blog\/articles\/conway-corp-powers-up-with-arcgis-utility-network","title":{"rendered":"Conway Corp Powers Up with ArcGIS Utility Network"},"content":{"rendered":"<p class=\"undefined block-editor-paragraph\">Established in 1929, Conway Corp operates a city-owned utility, providing essential services to more than 30,000 customers in Conway, Arkansas. Its mission is to exceed customer expectations by producing and delivering safe, affordable, reliable, innovative, and environmentally sound electric, water, wastewater, video, internet, and voice services, focusing on reliability, sustainability, and local investment.<\/p>\n\n<p class=\"undefined block-editor-paragraph\">Geographic information system (GIS) technology is vital in managing infrastructure, optimizing operations, and enhancing customer service efficiently. Conway Corp has used Esri\u2019s products for more than two decades, integrating GIS into multiple facets of its business, including asset management, outage response, system planning, and customer service. With GIS embedded across operations\u2014from mobile work to outage response\u2014the organization is now positioned for future growth and digital transformation.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-background\">Background<\/h2>\n\n<p class=\"undefined block-editor-paragraph\">Conway Corp had built a robust GIS foundation over two decades, starting with ArcInfo 7.0 in 1999, and evolving into a central system of record for electric, water, and wastewater services. Over time, the utility implemented geometric networks and custom mobile applications for each of its domains. Still, by 2022, it faced a clear inflection point: Esri was sunsetting ArcMap and the geometric network, and continued reliance on this architecture limited the expanded use of GIS within Conway Corp.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/uat.esri.com\/en-us\/industries\/blog\/wp-content\/uploads\/2025\/05\/In-the-beginning-1-1-1024x664.png\" alt=\"\" class=\"wp-image-574872\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/In-the-beginning-1-1-1024x664.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/In-the-beginning-1-1-300x194.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/In-the-beginning-1-1-768x498.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/In-the-beginning-1-1.png 1436w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>Conway Corp began capturing data for its GIS in the early 2000s.<\/em><\/p>\n\n<p class=\"undefined block-editor-paragraph\">Operational teams needed better mobile tools like offline maps and real-time tracing, while IT had to maintain connectivity with third-party systems tightly coupled to geometric network technology. Upgrading wasn\u2019t just about keeping current\u2014it meant safeguarding the stability of daily operations across electric and water infrastructure, and ensuring that mission-critical systems like supervisory control and data acquisition (SCADA), advanced metering infrastructure (AMI), and outage management system (OMS) wouldn\u2019t break during the transition.<\/p>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>\u201cWe knew our current setup was on borrowed time. Moving to the Utility Network wasn\u2019t optional\u2014it was essential. But we had to do it without disrupting the systems everyone depends on.\u201d \u2014James Rains, GIS Coordinator, Conway Corp.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-building-on-a-successful-outage-management-process\"><strong>Building On a Successful Outage Management Process<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">Visualizing outages with the geometric network was a significant asset to its manual processes. To credit, our electric department knew its system well. Adding network mapping gave a visual representation of the outage on a map. GIS assisted by locating known devices and customer call tickets through manual tracing. It also helped by getting a more accurate total of affected customers for reporting purposes.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"744\" src=\"https:\/\/uat.esri.com\/en-us\/industries\/blog\/wp-content\/uploads\/2025\/05\/Geometric-Network-Tracing-1-1024x744.png\" alt=\"\" class=\"wp-image-574882\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Geometric-Network-Tracing-1-1024x744.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Geometric-Network-Tracing-1-300x218.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Geometric-Network-Tracing-1-768x558.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Geometric-Network-Tracing-1.png 1069w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>The former method involved manual tracing based on customer calls and paper tickets.<\/em><\/p>\n\n<p class=\"undefined block-editor-paragraph\">With the addition of AMI in 2017, Conway Corp\u2019s decade-long struggle to provide somewhat \u201clive\u201d outage data was about to pay off. This technology allowed Conway Corp to add an OMS extension to its current engineering modeling software. Integrating with ArcGIS Utility Network will provide a full digital transformation to the restoration process.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-migration-to-arcgis-utility-network\"><strong>Migration to ArcGIS Utility Network<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">In late 2022, Conway Corp launched its ArcGIS Utility Network migration initiative by partnering with longtime collaborator Gregg Noland of FenuxLabs. The GIS team, supported by IT and operations, began a structured transition from the geometric network architecture to Esri\u2019s ArcGIS Utility Network.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/uat.esri.com\/en-us\/industries\/blog\/wp-content\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1-1024x533.png\" alt=\"\" class=\"wp-image-574892\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1-1024x533.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1-300x156.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1-768x399.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1-1536x799.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/ArcGIS-Pro-UN-1-1.png 1915w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"undefined block-editor-paragraph\"><em>ArcGIS Utility Network provides Conway Corp with a modern network information system.<\/em><\/p>\n\n<p class=\"undefined block-editor-paragraph\">FenuxLabs\u2019 tools handled the migration algorithmically, scanning Conway Corp\u2019s electric, water, and wastewater datasets for geometry and attribute issues. Data errors were corrected automatically, which dramatically reduced the manual workload. Key Utility Network components, such as tiers, terminal configurations, and trace rules, were developed with Conway Corp\u2019s engineers.<\/p>\n\n<p class=\"undefined block-editor-paragraph\">ArcGIS Pro was used to build and publish services, while ArcGIS Enterprise portal, integrated with Okta Single Sign-On, streamlined access across departments. A beta Utility Network was deployed to a test environment running ArcGIS Enterprise, ensuring stability before production rollout.<\/p>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>\u201cArcGIS Utility Network gave us a model that could grow with us\u2014one that not only modernized how we map and trace but future-proofed our entire GIS strategy.\u201d \u2014Brandon Land, Senior Systems Analyst, Conway Corp.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-results\"><strong>Results<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">By mid-2024, Conway Corp successfully converted its electric, water, and wastewater systems into ArcGIS Utility Network datasets, completing core migration milestones and launching a new phase of GIS-supported operations.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Over 95 percent of data inconsistencies were corrected through automated QA\/QC processes.<\/li>\n\n<li>A new \u201cdual network\u201d model enables continued support for legacy integrations via regenerated geometric networks.<\/li>\n\n<li>Once mobile maps custom applications are fully integrated with ArcGIS Utility Network, mobile crews will be equipped to directly perform electric and water tracing from the map, increasing responsiveness during outages and routine maintenance.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/uat.esri.com\/en-us\/industries\/blog\/wp-content\/uploads\/2025\/05\/Water-Main-Dashboard-1-1024x486.png\" alt=\"\" class=\"wp-image-574902\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Water-Main-Dashboard-1-1024x486.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Water-Main-Dashboard-1-300x142.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Water-Main-Dashboard-1-768x364.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Water-Main-Dashboard-1-1536x728.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2025\/05\/Water-Main-Dashboard-1.png 1915w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>Dashboards improve transparency and speed up internal reporting.<\/em><\/p>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>\u201cWe no longer rely on paper-based workflows or ad hoc data tracing. GIS is now truly integrated into how we work\u2014fast, connected, and visual.\u201d \u2014Chris Boudreaux, Operations Systems Coordinator, Conway Corp.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-partner-provides-support\"><strong>Partner Provides Support<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">FenuxLabs, led by Gregg Noland, played a central role in Conway Corp\u2019s migration to ArcGIS Utility Network. Using deep familiarity with the utility\u2019s legacy systems and GIS architecture, FenuxLabs developed custom tools to automate data validation, correct topology issues, and generate ArcGIS Utility Network and fallback geometric network environments. Its expertise has allowed Conway Corp to accelerate migration timelines and reduce disruption across engineering and operations teams.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-the-value-of-the-migration\"><strong>The Value of the Migration<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">With ArcGIS Utility Network now in place, Conway Corp is realizing transformative improvements:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>In the future, mobile staff can trace electric circuits and isolate water valves directly from mobile devices.<\/li>\n\n<li>Real-time, GIS-driven outage response supports faster restoration and better customer communication.<\/li>\n\n<li>GIS dashboards centralize insights, boosting interdepartmental collaboration and planning.<\/li>\n\n<li>This move lays the foundation for digital twin development and smarter asset investment.<\/li>\n<\/ul>\n\n<p class=\"undefined block-editor-paragraph\">The migration to ArcGIS Utility Network also enables Conway Corp to maintain operational continuity with existing software while preparing for future tech upgrades.<\/p>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>\u201cThis project wasn\u2019t just about compliance or catching up\u2014it\u2019s about being ready for whatever comes next. We\u2019ve taken the first step into the future.\u201d \u2014James Rains, GIS Coordinator, Conway Corp.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-looking-ahead\"><strong>Looking Ahead<\/strong><\/h2>\n\n<p class=\"undefined block-editor-paragraph\">Conway Corp is actively working to build out new capabilities in its ArcGIS Utility Network framework:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Integrating ArcGIS Utility Network data into the IT department\u2019s custom mobile maps application to provide native mobile tracing capabilities.<\/li>\n\n<li>All existing web services and ArcGIS applications will be migrated into the latest ArcGIS environment.<\/li>\n\n<li>Enhancing real-time mobile decision-making by incorporating live sensor feeds and SCADA integration.<\/li>\n\n<li>Exploring predictive analytics and outage forecasting through Esri and partner-based AI\/ML tools.<\/li>\n<\/ul>\n\n<p class=\"has-text-align-center block-editor-paragraph\"><em>\u201cOur web-based GIS has improved our operations across the board and inspired a culture of digital transformation to the benefit of real-time data. From engineers to field techs, everyone benefits from seeing the full picture of our assets.\u201d \u2014Brett McDaniel, Chief Operating Officer, Conway Corp.<\/em><\/p>","protected":false},"author":151,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[147],"tags":[],"class_list":["post-574712","blog","type-blog","status-publish","format-standard","hentry","category-utilities","industry-utilities-infrastructure-and-aec"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conway Corp Powers Up with ArcGIS Utility Network<\/title>\n<meta name=\"description\" content=\"conway-corp-powers-up-with-arcgis-utility-network\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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