{"id":579371,"date":"2025-10-07T16:34:14","date_gmt":"2025-10-07T16:34:14","guid":{"rendered":"https:\/\/www.esri.com\/en-us\/industries\/blog\/?post_type=blog&p=579371"},"modified":"2025-10-07T16:34:15","modified_gmt":"2025-10-07T16:34:15","slug":"arcgis-itcs-smart-defense","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/en-us\/industries\/blog\/articles\/arcgis-itcs-smart-defense","title":{"rendered":"ArcGIS: ITC\u2019s Smart Defense"},"content":{"rendered":"

A Customer Spotlight Story<\/strong><\/h1>\n\n

ITC Holdings Corp. is the largest independent electricity transmission company in the United States, operating high-voltage transmission systems that span the Midwest and parts of the Great Plains. Focused on reliability, efficiency, and innovation, ITC owns and operates more than 16,000 circuit miles of transmission lines. The company delivers power to millions of customers by ensuring the grid operates to meet the demands of today, while building the infrastructure needed for tomorrow.  <\/p>\n\n

ITC has a strong commitment to safety, sustainability, and stakeholder collaboration. It leverages location-based tools like ArcGIS to manage its infrastructure assets, protect the rights required to operate and maintain that infrastructure safely, and continues to adapt and respond to long-term system needs to enable the new energy economy.<\/p>\n\n

CHALLENGE<\/strong><\/h2>\n\n

Electric transmission infrastructure organizations like ITC rely on property ownership, along with easements and licenses on their transmission right-of-ways. As such, ITC must continually engage with landowners to ensure there are no encroachments that may impede the safe operation and maintenance of the electric transmission infrastructure in the right-of-way.<\/p>\n\n

Regarding real property owned in fee by ITC, this engagement often involves working with landowners who own property adjacent to the right of way to limit their use of the ITC-owned property. ITC needs to map each landowner engagement, record key details, and, when required, create action plans to improve safety and prevent issues that could disrupt critical infrastructure. Spreadsheets and paper notes made it hard to apply a location-based approach and manage encroachments efficiently. Without location references, prioritizing became cumbersome and time-consuming.<\/p>\n\n

SOLUTION<\/strong><\/h2>\n\n

ITC is an organization that continuously engages in process improvements to build efficiencies. As such, ITC turned to ArcGIS to modernize, automate, and improve how it collects encroachment data on its properties. The ITC GIS team deployed ArcGIS Field Maps<\/a> and ArcGIS Online<\/a>, equipping right-of-way agents with a mobile-friendly platform that replaced clipboards and pencils with real-time, geo-enabled data collection.<\/p>\n\n

\u201cWith ArcGIS Field Maps, much of the process is automated and improved in the quantity and quality of the location-based data we are now collecting.\u201d Fernando Guevara, Senior Real Estate Specialist, ITC Holdings Corp.<\/em><\/p>\n\n

ArcGIS Dashboards<\/a> was configured to visualize all of the community engagements in one location, accessible to those who need it, when needed. This offered leadership a clear, near-real-time overview and helped field staff prioritize their work based on a holistic understanding of each engagement and the potential issues. The team introduced smart pick lists within ArcGIS Field Maps, replacing free-form text with structured options. This helped streamline the process.<\/p>\n\n

ArcGIS Field Maps automatically captures key information on the nearby infrastructure and land base, such as asset identification numbers and cadastral information from its enterprise GIS.<\/p>\n\n

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\"\"<\/figure>\n<\/div>\n\n

ArcGIS Field Maps pinpointed the location of encroachments<\/em>.<\/p>\n\n

RESULT<\/strong><\/h2>\n\n

The result of the new process:<\/p>\n\n