{"id":582475,"date":"2026-03-12T22:01:00","date_gmt":"2026-03-12T22:01:00","guid":{"rendered":"https:\/\/www.esri.com\/en-us\/industries\/blog\/?post_type=blog&#038;p=582475"},"modified":"2026-03-12T21:51:58","modified_gmt":"2026-03-12T21:51:58","slug":"gis-driven-automation-transforms-sso-monitoring","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/en-us\/industries\/blog\/articles\/gis-driven-automation-transforms-sso-monitoring","title":{"rendered":"GIS-Driven Automation Transforms SSO Monitoring at Clark County Water Reclamation District"},"content":{"rendered":"<p>Clark County Water Reclamation District (CCWRD) manages one of the largest wastewater systems in the Western United States, serving more than 260,000 accounts across Southern Nevada. With over 2,400 miles of pipeline, 52,000 maintenance holes, and six treatment facilities, the district plays a critical role in protecting water quality for the Las Vegas Valley and the Colorado River.<\/p>\n\n<p>To meet state reporting requirements, CCWRD must document every sanitary sewer over\ufb02ow (SSO) and submit detailed reports to the Nevada Division of Environmental Protection. But fragmented data systems, paper forms, and the absence of spatial context made this process slow, inconsistent, and difficult to analyze.<\/p>\n\n<p>The district turned to ArcGIS and Microsoft Power Platform to build an end-to-end, automated work\ufb02ow that transformed how SSO data is collected, reviewed, reported, and archived.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-spatial-foundation-for-sso-data\">Building a Spatial Foundation for SSO Data<\/h2>\n\n<p>CCWRD faced limited visibility into sanitary sewer over\ufb02ow incidents due to fragmented recordkeeping methods. The district\u2019s geographic information system (GIS) team began by consolidating historical SSO records from multiple systems into a single, standardized dataset. Staff geocoded incidents; linked Maximo records using primary keys; and created a new feature class with complete attributes such as causes, corrective actions, and other essential information. Integrating this feature class into the enterprise geodatabase and within ArcGIS Online provided a reliable spatial foundation for ongoing analysis.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-digitizing-field-data-collection-with-arcgis-survey123\">Digitizing Field Data Collection with ArcGIS Survey123<\/h3>\n\n<p>To replace paper forms, CCWRD deployed ArcGIS Survey123 to capture SSO information directly at the incident site. Field crews now submit:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Photos<\/li>\n\n<li>GPS-accurate locations<\/li>\n\n<li>Over\ufb02ow and inlet details<\/li>\n\n<li>Corrective actions<\/li>\n<\/ul>\n\n<p>Real-time data submission means that supervisors can review incidents immediately, even after business hours. All collected data \ufb02ows in to ArcGIS Online, where it appears on web maps for instant situational awareness.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-1024x562.png\" alt=\"\" class=\"wp-image-582476\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-1024x562.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-300x165.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-768x421.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-1536x843.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture1-2048x1124.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Transitioning from Old Paper Forms into ArcGIS Survey123 Forms, Then Populating Digital Reports with the Collected Data<\/em><\/figcaption><\/figure>\n\n<h3 class=\"wp-block-heading\" id=\"h-automating-review-and-reporting\">Automating Review and Reporting<\/h3>\n\n<p>Using Survey123 webhooks and Microsoft Power Automate; the district created an automated workflow that connects ArcGIS with the Microsoft ecosystem. This system:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Routes submitted data into dashboards built with ArcGIS Experience Builder<\/li>\n\n<li>Enables supervisors to review and approve incidents<\/li>\n\n<li>Automatically generates final SSO reports<\/li>\n\n<li>Sends email notifications via Outlook<\/li>\n\n<li>Archives reports and key attributes in SharePoint<\/li>\n<\/ul>\n\n<p>This automation has eliminated manual transcription and ensured consistent, timely reporting.<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" data-id=\"582480\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-1024x512.png\" alt=\"\" class=\"wp-image-582480\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-1024x512.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-300x150.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-768x384.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-1536x768.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture2-2-2048x1024.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>This SSO dashboard allows supervisors to review collected field data for accuracy. Once the data is approved, the automated process continues with report generation and email notifications.<\/em><\/figcaption><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" data-id=\"582481\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-1024x575.png\" alt=\"\" class=\"wp-image-582481\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-1024x575.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-300x168.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-768x431.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-1536x862.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture3-2048x1149.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">W<em>ith guidance from Esri technical services through Esri\u2019s Advantage Program, CCRD unlocked the power of Microsoft Power Platform to reimagine what the district\u2019s workflows could be. Microsoft Power Automate workflows deliver real-time notifications to key groups and seamlessly archive finalized reports in SharePoint.<\/em><\/figcaption><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"518\" data-id=\"582482\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-1024x518.png\" alt=\"\" class=\"wp-image-582482\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-1024x518.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-300x152.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-768x388.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-1536x777.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture4-2048x1036.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Notfication emails and archival locations within SharePoint link to the published report.<\/em><\/figcaption><\/figure>\n<\/figure>\n\n<h3 class=\"has-text-align-center wp-block-heading\" id=\"h-by-harnessing-survey123-webhooks-we-transformed-routine-processes-into-dynamic-automated-systems-turning-data-into-action-and-ideas-into-impact-jason-hall-gis-supervisor-clark-county-water-reclamation-district\">&#8220;<strong>By harnessing Survey123 webhooks, we transformed routine processes into dynamic, automated systems, turning data into action and ideas into impact.<\/strong>&#8221; \u2014Jason Hall, GIS Supervisor, Clark County Water Reclamation District<\/h3>\n\n<h3 class=\"wp-block-heading\" id=\"h-visualizing-trends-with-arcgis-dashboards\">Visualizing Trends with ArcGIS Dashboards<\/h3>\n\n<p>To\u00a0support operational decision-making, CCWRD developed a combined dashboard in ArcGIS Online that brings together all historical and current SSO data. Users can filter by SSO type, explore mapped locations, review photos captured in the field, and analyze monthly and annual trends. The dashboard provides a complete picture of system performance and helps staff identify recurring problem areas.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5-1024x512.png\" alt=\"\" class=\"wp-image-582483\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5-1024x512.png 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5-300x150.png 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5-768x384.png 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5-1536x768.png 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/Picture5.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">This operational dashboard allows users to view additional details and pictures collected from the field. <\/figcaption><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h-faster-reporting-better-data-stronger-insight\">Faster Reporting, Better Data, Stronger Insight<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-significant-time-savings\">Significant Time Savings<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Reporting time to Nevada Division of Environmental Protection dropped from 5 days to 1\u20132 days.<\/li>\n\n<li>Field crews no longer rely on paper forms.<\/li>\n\n<li>Supervisors review incidents in minutes.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-improved-accuracy\">Improved Accuracy<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Standardized categories and attributes<\/li>\n\n<li>GPS-enabled \ufb01eld data collection<\/li>\n\n<li>Automated quality control, ensuring consistent reporting<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-operational-efficiency\">Operational Efficiency<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Approximately 200 staff hours saved annually<\/li>\n\n<li>Automated quarterly reporting through SharePoint<\/li>\n\n<li>End-to-end integration that supports proactive management<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-looking-ahead\">Looking Ahead<\/h2>\n\n<p>CCWRD plans to expand its GIS-driven approach by integrating hot spot analysis into capital improvement planning, incorporating rain gauge data to understand the impacts of storm events, and strengthening community education to reduce contractor-related SSOs.<\/p>\n\n<p>By continuing to leverage ArcGIS and automation, the district is building a more resilient, data-driven wastewater management system for Southern Nevada.<\/p>\n\n<h3 class=\"has-text-align-center wp-block-heading\" id=\"h-the-introduction-of-gis-driven-automation-has-signi\ufb01cantly-enhanced-the-efficiency-of-sso-tracking-analysis-and-reporting-consequently-ccwrd-personnel-have-nearly-eradicated-the-reliance-on-paper-documentation-in-all-facets-of-its-wastewater-collection-system-operation-and-maintenance-program-rick-donahue-assistant-general-manager-collections-system-clark-county-water-reclamation-district\"><strong>\u201cThe introduction of GIS-driven automation has signi\ufb01cantly enhanced the efficiency of SSO tracking, analysis, and reporting. Consequently, CCWRD personnel have nearly eradicated the reliance on paper documentation in all facets of its wastewater collection system operation and maintenance program.\u201d<\/strong>\u2014Rick Donahue, Assistant General Manager Collections System, Clark County Water Reclamation District<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"27\" src=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2-1024x27.jpg\" alt=\"\" class=\"wp-image-582484\" srcset=\"https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2-1024x27.jpg 1024w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2-300x8.jpg 300w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2-768x20.jpg 768w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2-1536x41.jpg 1536w, https:\/\/www.esri.com\/en-us\/industries\/blog\/app\/uploads\/2026\/03\/End-of-Story-Image-2.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Stay Connected with Esri&#8217;s Water Team<\/h2>\n\n<p>ArcGIS is an extensive information system that enables modernization of workflows with easy-to-use applications for the field and office. Strengthen your organization with geospatial solutions that will increase efficiency and provide insight for decision-makers.<\/p>\n\n<p>Visit the&nbsp;<a href=\"https:\/\/www.esri.com\/en-us\/industries\/water-utilities\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">Esri Water Utilities<\/a>&nbsp;web site for more information.<\/p>\n\n<p>Follow #EsriWater on social media:&nbsp;<a href=\"https:\/\/twitter.com\/EsriWater\" target=\"_blank\" rel=\"noreferrer noopener\">X<\/a>|&nbsp;<a href=\"https:\/\/www.linkedin.com\/groups\/6533227\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/p>\n\n<p>Subscribe to the Water Industry newsletter \u201c<a href=\"https:\/\/www.esri.com\/en-us\/industries\/water\/water-news\" target=\"_blank\" rel=\"noreferrer noopener\">Esri News for Water Utilities and Water Resources<\/a>\u201c<\/p>\n\n<p><a href=\"https:\/\/www.esri.com\/en-us\/lg\/industry\/water\/gis-and-digital-water-the-foundational-role-of-gis-in-water-transformation\"><strong>Learn more about how GIS supports digital transformation.<\/strong><\/a><\/p>","protected":false},"author":131,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5362],"tags":[451,323,6525,2772,2302],"class_list":["post-582475","blog","type-blog","status-publish","format-standard","hentry","category-wastewater","tag-arcgis","tag-automation","tag-sanitary-sewer","tag-spatial-data","tag-sso","industry-wastewater"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GIS-Driven Automation Transforms SSO Monitoring at CCWRD<\/title>\n<meta name=\"description\" content=\"ArcGIS technology enhanced sanitary sewer 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