Increase customer satisfaction

Empowering electric utility customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on top of customers' minds.  Location-based data plays an integral role in efficiently providing this information for premium customer care. Esri's ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable, and satisfied customers. 

Strengthening the customer relationship


Customer to network

Connect relevant corporate information systems that pinpoint customer and equipment locations.  Portray customer characteristics while locating behavior, interactions, and consumption.


Understanding and analysis

Reveal customer trends and patterns while predicting impacts of utility activities.  Discover new prosumer opportunities and identify target customers.


Timely communication

ArcGIS messages customers in real time while updating new connection and outage impacts.  It engages with direct self-service  and collaborates among external stakeholders.

User story

Social media powers modern outage reporting

Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.

Contact sales

Connect with the Esri electric utilities team