Emergency Communications

GIS enables effective response before, during, and after the call

A map of a city with icons representing various emergency events (fire, accidents, medical), fire truck and ambulance, and person using a phone outside.

GIS is the foundation of emergency communications

Telecommunicators and first responders can provide more effective emergency response with Next Generation 911 (NG911) powered by GIS. The reliable location validation, call routing, situational awareness, dispatch, and analytics in systems powered by Esri’s ArcGIS technology equip public safety professionals with the tools they need to do their best work.


Get ready for NG911 with ArcGIS

NG911 helps telecommunicators and first responders overcome a myriad of challenges including:

  • Accurately locating 911 callers
  • Triaging calls for service
  • Dispatching responders
  • Rendering effective response

As the leading geospatial platform, ArcGIS uniquely embraces standards and evolves to meet future needs, supporting the next generation of emergency communications. Agencies can leverage 2D and 3D data collection and management best practices to support NG911, 911 mapping, and Public Safety Broadband Network systems for effective emergency response.

A photo of a telecommunicator working at a PSAP (Public Safety Answering Point).

Emergency communications strategies



Learn more about making location intelligence a key part of emergency communications workflows. Improve data management and situational awareness for better decision-making at the PSAP and in the field.

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Meet with the Esri public safety team

We invite you to learn more about geospatial data and technology for public safety. Request a meeting with one of our industry experts to learn more.

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The Geographic Approach to Emergency Communications

Read the latest ebook to discover how GIS enables effective emergency response before, during, and after the call.

Download the ebook

Emergency communications blog posts

Explore thought-provoking emergency communications blog posts about the power of GIS innovation in the real world.

Read the blog posts

ArcGIS Solutions for public safety

Explore the industry-specific configurations for ArcGIS tailored to meet public safety missions.

View the solutions

Upcoming events

Stay up-to-date on trends, technology, and best practices related to GIS in public safety.

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View upcoming webinars
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Emergency Communications Community

View the latest GIS news, user stories, and resources for emergency communications professionals. 

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