Esri Nonprofit Organization Program Details

The Esri Nonprofit Organization Program (NPOP) is designed to provide any qualified nonprofit organization (NPO) with an affordable way to acquire Esri solutions. All applicants undergo a review process upon submission of the NPOP application, which considers formal tax-exempt status and the mission of the organization. In the United States, this is signified by your 501(c3) designation and National Taxonomy of Exempt Entities (NTEE) category. For international applicants, your organization's eligibility and tax-exempt verification will be determined by your local Esri distributor as part of the application process.

NPOs generally considered for NPOP membership include noncommercial entities with humanitarian, conservation, and community service missions. Commercial organizations; governmental entities; organizations with a primary focus on economic development; and primary, secondary, and higher education institutions are not eligible for the NPOP. While educational service organizations with a specific conservation, humanitarian, or community service mission may qualify, we strongly encourage universities and other higher education organizations to explore Esri's GIS for education programs.

In its sole business discretion, Esri reserves the right to determine the eligibility of an organization for the NPOP. As a result of that eligibility determination, Esri may either grant or deny an organization's application or participation for any reason. Program eligibility is not subject to external review. Esri further reserves the right to supplement or amend the program's eligibility guidelines at any time without notice.

• Customer will provide Tier 1 Support through the Tier 1 Help Desk to all of customer's authorized users.
• At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and troubleshooting procedures.
• The Tier 1 Help Desk will be the initial point of contact for all questions and reporting of a case. The Tier 1 Help Desk will obtain a full description of each reported case and the system configuration from the user. This may include obtaining any customizations, code samples, or data involved in the case.
• If the Tier 1 Help Desk cannot resolve the case, an authorized Tier 1 Help Desk individual may contact Esri Tier 2 Support. The Tier 1 Help Desk will provide support in such a way as to minimize repeat calls and make solutions to problems available to customer's organization.
• Tier 1 Help Desk individuals are the only individuals authorized to contact Esri Tier 2 Support. Customer may change the Tier 1 Help Desk individuals by written notice to Esri.