user story
Greenville Utilities delivers natural gas to customers in Greenville and other parts of Pitt County, North Carolina. The utility is headquartered in Greenville.
Challenge
The utility needed a way to consolidate relevant data from disparate third-party and in-house data collection sources into one comprehensive view for at-a-glance decision-making and activity management.
Solution
Greenville Utilities implemented ArcGIS dashboards as part of the utility's enterprise GIS.
Results
The utility now uses dashboards supporting many operational tasks and workflows. These provide—in one view—key relevant maps and data. Decision-makers and activity managers now can more quickly grasp what is going on and get the status of selected variables. Data can be filtered more quickly. There is greater operational awareness across the enterprise.
Greenville Utilities Commission delivers natural gas through a 730-mile pipeline system to over 25,000 customers in Greenville and other parts of Pitt County, North Carolina. The utility uses various third-party and in-house software to collect and store field operations data. This presents a challenge for achieving the holistic understanding that is key to effective decision-making and activity management. To meet its business need for a comprehensive and engaging view of all data relevant to a given decision or activity, Greenville Utilities implemented a number of ArcGIS dashboards as part of its enterprise geographic information system (GIS) technology. The implementation of ArcGIS dashboards has enabled the Greenville Utilities workforce to see—in one view—all the data needed for at-a-glance decision-making and activity management.
Greenville Utilities uses various third-party and in-house software to collect and store field operations data. Each data source provides part of the total data that staff needs to know and consider for decision-making and activity management. Having data sources that were disparate made it difficult for managers to get a complete view of all relevant data.
Greenville Utilities already had implemented the ArcGIS platform for its enterprise GIS. An enterprise GIS supports all functional areas and roles. It also supports sharing and collaboration. The GIS team extended the utility's ArcGIS implementation by developing dashboards capable of displaying—in one view—relevant data from multiple third-party and in-house data sources. Each dashboard is composed of a mix of maps, lists, charts, gauges, and indicators.
Workflows and tasks that could benefit from dashboards were identified and prioritized. These dashboards included odorant monitoring, gas meter maintenance, gas leaks, service installation time key performance indicators, horizontal directional drill cost savings, rectifier inspections, incident reporting, and gas system statistics.
Greenville Utilities now has over a dozen dashboards in use. The dashboards provide new capability for decision-makers and activity managers. Data desired for inclusion in the dashboards can be easily filtered and appropriately displayed. There are continual requests for additional dashboards to support other workflows and tasks.
Gas Leak Dashboard
"Using Esri's dashboards to review leak data gives us the capability to drill down and ask important questions and see trends in the data in an easy-to-use, very informative display. It also allows for an easier QA/QC process to make sure we are maintaining regulatory compliance in the natural gas industry."