Communication Service Providers (CSPs) are always looking for ways to increase revenues. Revenue growth starts with understanding market demand and performing sales analytics. Next, it moves into ensuring a successful customer journey by accurately qualifying a prospect and service fulfillment. Finally, it goes into retaining and upselling the customer for continued revenue streams. Esri's ArcGIS technology can help CSPs increase revenue by leveraging spatial analytics with existing marketing and sales analysis to locate high-growth areas and upsell opportunities. ArcGIS solutions can enable presales engineers and customer sales representatives (CSRs) to qualify customers in a quarter of the time. ArcGIS provides geospatial tools and maps to the organization for improving customer retention.
Increase your top-line revenues with location intelligence & GIS
Coverage & Market Demand
Understanding market demand allows for the right product or service to be offered to the right customer at the right time. Improve market and revenue forecasts with geospatial insights provided by ArcGIS tools and maps. ArcGIS enhances geotargeted marketing campaigns with location analytics and rich demographic datasets.
Community & staff enablement
Reducing churn and upselling customers drives revenue growth. ArcGIS brings location information from across the organization to the hands of the sales and marketing teams so they can make the most accurate decision possible. Boost customer engagement and improve the customer journey with ArcGIS. ArcGIS allows CSPs to geographically monitor NPS and customer sentiment and better understand the demographic characteristics of their customers.
Location analytics support sales analytics in many ways—from retail analysis to customer 360 analysis to service qualification analysis. ArcGIS offers hundreds of ready-to-use spatial analytics tools to geographically analyze customer data and qualify customers faster. ArcGIS offers business intelligence apps for data scientists, to analysts, to management teams.
Sales & marketing
Geospatial solutions for Telecommunications sales & marketing