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A user friendly approach to communicating water main breaks using GIS webinar

The replacement of failing water mains is considered a priority for water utilities nationwide. Main breaks can plague aging public water supply infrastructure. It's critical to note the location of each incident and include key attributes immediately.

Configured ArcGIS Online technology-based web maps and ArcGIS Collector are invaluable tools for efficiently mapping these emergency situations and identifying potential break clusters. Such applications can instantly support asset management and often supersede paper-based, work order-driven processes.

At Suffolk County Water Authority (SCWA), customer service technicians have transitioned from an ArcReader technology-based, multistep reporting process to a single, intuitive interface. Using Collector, repair status and outage estimates are communicated efficiently in real time—without using paper. In addition, Operations Dashboard for ArcGIS is considered the situational-awareness interface at SCWA's Customer Service Call Center, keeping everyone in the know as situations unfold and public water is reliably restored to all.

Join this webinar to learn how SCWA gained the following benegits:

  • Real-time awareness of unfolding, critical situations
  • A comprehensive, paperless system with many contributors
  • An orderly, robust system, keeping potential chaos in check
  • Many hours and thousands of dollars saved through increased efficienciecies

Register for this webinar

Thursday, January 17 | 9:00 a.m.–10:00 a.m. (PDT)