| Activity |
Quantity | Learning and Services Credit Value |
Business or Technical Consulting* |
2 hours |
1 |
Esri Firm-Fixed Price Services |
As quoted |
As quoted |
Related Esri Travel and Per Diem Expenses |
As quoted |
As quoted |
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program |
||
Advantage Program
All Advantage Program components and benefits are included with a subscription.
Esri Advisor
An Esri Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program customer. The Esri Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.
The Esri Advisor, in coordination with the Esri Account Manager, will:
- Provide advice on GIS strategies, architectures, product selection, and release planning
- Prepare for, and facilitate, an annual account planning session
- Develop a collaborative Technical Work Plan outlining each customer’s vision, objectives, goals, and recommended activities
necessary to execute the plan - Maintain proactive communication and coordination throughout the engagement
Any customer may elect to obtain additional Esri Advisor hours from Esri for a supplemental price. Advisors are not substitutes for Esri Support Services or Esri Consulting Services. Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.
Annual Account Planning Session
A one-day annual account planning session will be coordinated and facilitated by the assigned Esri Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders.
Each customer will have the option to conduct the annual account planning session at Esri’s headquarters in Redlands, Esri regional offices, or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Advantage Program customers will be responsible for their own travel expenses.
Technical Work Plan
The Technical Work Plan is a working document collaboratively developed with input from the customer and the Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline customer’s GIS vision, goals, objectives and the recommended activities.
Learning and Services Credits
Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:
Purchase of Additional Learning and Services Credits
Advantage Program customers may purchase, for an added cost, extra Learning and Services Credits in blocks of 50 credits. When supplementary Learning and Services Credits are purchased, Esri recommends that additional Advisor hours are also added.
Learning and Services Credit Expiration
Unused Learning and Services Credits expire 24 months from purchase, or 1 month after the Advantage Program subscription ends, whichever occurs first. If the Advantage Program agreement ends (excluding default), unused credits expire in 1 month, and Advisor services will not be available.
Monthly Reporting
Esri will provide a monthly report outlining usage of Advantage Program Learning and Services Credits to the customer’s selected point of contact.
Current on Maintenance
Each Advantage Program customer is required to remain current on standard maintenance fees during the term of the Advantage Program agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time-to-time.
Authorization of Learning and Services Credit Use
Customers contact the Esri Account Manager or Esri Advisor to consume Learning and Services Credits. Esri provides customers with a Learning and Services Credit estimate to confirm credit use. Customers authorize the use of credits and work may commence.
Travel and Per Diem
Customer may direct Esri to use Learning and Services Credits for travel and per diem expenses, or customer may issue a separate purchase order and Esri will provide a separate invoice for travel and per diem expenses.
When Allocated Credits are Consumed
Esri notifies customers if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Customer may use additional available credits, procure additional credits, or request Esri to stop work once all credits are consumed.
Review of Proposed Activities
Any activities proposed under the Advantage Program will be subject to review and approval by Esri’s Advantage Program management team to ensure alignment with the intent of the program.
Quarterly Technology Webcasts
Customers have access to exclusive quarterly technology webcasts. Learn how Esri software provides an immediate impact on business practices. Technical specialists and product managers deliver technology topics relevant to the Esri platform and enterprise GIS.
Subscription Renewals
The Advantage Program is a subscription-based program that renews on an annual basis. Customers may subscribe for multiple years. The Esri account manager will provide guidance on ordering instructions should a lapse in subscription renewal occur.
What a Subscription Does Not Cover
The Advantage Program is not designed to provide project deliverables. The program provides general technical advisory and consulting services support only, and any project-related activities will be defined, priced, and scheduled separately.