Esri Advisor

An Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program customer. The Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Advisor, in coordination with the Esri Account Manager, will:

  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual Planning Meeting
  • Develop a collaborative Work Plan outlining each customer’s vision, objectives, goals, and recommended activities 
    necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any customer may elect to obtain additional Advisor hours from Esri for a supplemental price. Advisors are not substitutes for Esri Support Services or Esri Consulting Services.  Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Planning Meeting

A Planning Meeting will be coordinated and facilitated by the assigned Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders. 

Each customer will have the option to conduct the Planning Meeting at Esri’s headquarters in Redlands, Esri regional offices, or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Advantage Program customers will be responsible for their own travel expenses.

Work Plan

The Work Plan is a working document collaboratively developed with input from the customer and the Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Work Plan is to outline customer’s GIS vision, goals, objectives, and the recommended activities.

 

Learning and Services Credits

Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

 

Activity Quantity Learning and Services Credit Value   

Instructor-led Training

1 student for 1 day at US-based Esri facility or virtual classroom

1.33

Client-site or Private Esri-site Training Event

Up to 15 students for 1 day

13.50***

Coaching Services

Up to 15 students for 1 day

11***

Mobile Lab

As quoted

3.50***

Hands-on Learning Lab

As quoted

As quoted
Esri Academy LMS Integration subscription Annual subscription As quoted

Activity Quantity Learning and Services Credit Value   

Business or Technical Consulting*

2 hours

1

Esri Firm-Fixed Price Services

As quoted

As quoted

Related Esri Travel and Per Diem Expenses

As quoted

As quoted

 

*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program

Activity
 Quantity Learning and Services Credit Value   

Premium Support – Annual Subscription

2 authorized callers, unlimited incidents

75

Additional Authorized Caller for Premium Support – Annual Subscription**

1 authorized caller

20

Premium Support Services – 10 Incidents (Domestic customers only)

Annual subscription, 2 authorized callers, up to 10 incidents

30

International Priority Support (International customers only)

Annual subscription, 1 authorized caller

20

Premium Support Enterprise Test Lab
(International customers only)

Annual subscription

20

Premium Support Special Event – 1 month

2 authorized callers, unlimited incidents

12

Additional Authorized Caller for Premium Support Special Event – 1 month**

1 authorized caller

3.5

Premium Support Special Event – 3 months

2 authorized callers, unlimited incidents

27

Additional Authorized Caller for Premium Support Special Event – 3 months**

1 authorized caller

7

Premium Support Special Event – 6 months

2 authorized callers, unlimited incidents

42

Additional Authorized Caller for Premium Support Special Event – 6 months**

1 authorized caller

 10.5
After Hours Support (Domestic customers only)
 Annual subscription 28

North American Regulated Industry Support (NORUS) (Domestic customers only)

Unlimited incidents

 85

North American Regulated Industry Support (NORUS) - Premium Support Add-On** (Domestic customers only)

 Unlimited incidents 40

 

**Requires that the customer purchase the Annual Premium Support Services subscription 

Activity Quantity Learning and Services Credit Value   

Esri Managed Cloud Services

As quoted

As quoted

Activity Quantity Learning and Services Credit Value   

Esri Technical Certification Core Exam

1 voucher

0.5
Esri Technical Certification Specialty Exam 1 voucher 0.25

Activity Quantity Learning and Services Credit Value   

Esri Developer Summit Conference Registration

1 registration

1

Esri Developer Summit Conference Digital Access

1 registration

0.5

Esri Partner Conference Registration*

1 registration

1

Esri International User Conference Registration

1 registration

3

Esri International User Conference Industry Summit Registration

1 registration

1

Preconference Seminars

1 seminar

1

 

* Esri provides one registration to the Esri Developer Summit and one registration to the Esri Partner Conference as part of the Esri Partner Advantage Program. Credits only need to be used for additional registrations.

  • Purchase of Additional Learning and Services Credits

    Advantage Program customers may purchase, for an added cost, extra Learning and Services Credits in blocks of 50 credits. When supplementary Learning and Services Credits are purchased, Esri recommends that additional Advisor hours are also added.

  • Learning and Services Credit Expiration

    Unused Learning and Services Credits expire 24 months from purchase, or 1 month after the Advantage Program subscription ends, whichever occurs first. If the Advantage Program agreement ends (excluding default), unused credits expire in 1 month, and Advisor services will not be available.

  • Monthly Reporting

    Esri will provide a monthly report outlining usage of Advantage Program Learning and Services Credits to the customer’s selected point of contact.

  • Current on Maintenance

    Each Advantage Program customer is required to remain current on standard maintenance fees during the term of the Advantage Program agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time-to-time.

  • Authorization of Learning and Services Credit Use

    Customers contact the Account Manager or Advisor to consume Learning and Services Credits. Esri provides customers with a Learning and Services Credit estimate to confirm credit use. Customers authorize the use of credits and work may commence.

  • Travel and Per Diem

    Customer may direct Esri to use Learning and Services Credits for travel and per diem expenses, or customer may issue a separate purchase order and Esri will provide a separate invoice for travel and per diem expenses.

  • When Allocated Credits are Consumed

    Esri notifies customers if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Customer may use additional available credits, procure additional credits, or request Esri to stop work once all credits are consumed.

  • Review of Proposed Activities

    Any activities proposed under the Advantage Program will be subject to review and approval by Esri’s Advantage Program management team to ensure alignment with the intent of the program.
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  • Quarterly Technology Webcasts

    Customers have access to exclusive quarterly technology webcasts. Learn how Esri software provides an immediate impact on business practices. Technical specialists and product managers deliver technology topics relevant to the Esri platform and enterprise GIS.

  • Subscription Renewals

    The Advantage Program is a subscription-based program that renews on an annual basis. Customers may subscribe for multiple years. The Esri account manager will provide guidance on ordering instructions should a lapse in subscription renewal occur.

  • What a Subscription Does Not Cover

    The Advantage Program is not designed to provide project deliverables. The program provides general technical advisory and consulting services support only, and any project-related activities will be defined, priced, and scheduled separately.
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