An Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program customer. The Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.
Any customer may elect to obtain additional Advisor hours from Esri for a supplemental price. Advisors are not substitutes for Esri Support Services or Esri Consulting Services. Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.
A Planning Meeting will be coordinated and facilitated by the assigned Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders.
Each customer will have the option to conduct the Planning Meeting at Esri’s headquarters in Redlands, Esri regional offices, or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Advantage Program customers will be responsible for their own travel expenses.
The Work Plan is a working document collaboratively developed with input from the customer and the Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Work Plan is to outline customer’s GIS vision, goals, objectives, and the recommended activities.
Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:
| Activity |
Quantity | Learning and Services Credit Value |
Business or Technical Consulting* |
2 hours |
1 |
Esri Firm-Fixed Price Services |
As quoted |
As quoted |
Related Esri Travel and Per Diem Expenses |
As quoted |
As quoted |
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program |
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| Activity |
Quantity | Learning and Services Credit Value |
Instructor-led Training |
1 student for 1 day at US-based Esri facility or virtual classroom |
1 |
Client-site or Private Esri-site Training Event |
Up to 15 students for 1 day |
12*** |
Coaching Services |
Up to 15 students for 1 day |
10*** |
Mobile Lab |
As quoted |
3.25*** |
Hands-on Learning Lab |
As quoted |
As quoted |
| Esri Academy LMS Integration subscription | Annual subscription | As quoted |
***These credit values are only available to customer locations within the contiguous 48 states and assume the purchase of two or more consecutive days of support. These offerings can be provided outside of the contiguous 48 states and/or for one day quantities for a custom quoted price. |
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| Activity |
Quantity | Learning and Services Credit Value |
Premium Support – Annual Subscription |
2 authorized callers, unlimited incidents |
75 |
Additional Authorized Caller for Premium Support – Annual Subscription** |
1 authorized caller |
20 |
Premium Support Services – 10 Incidents (Domestic customers only) |
Annual subscription, 2 authorized callers, up to 10 incidents |
30 |
International Priority Support (International customers only) |
Annual subscription, 1 authorized caller |
20 |
Premium Support Enterprise Test Lab |
Annual subscription |
20 |
Premium Support Special Event – 1 month |
2 authorized callers, unlimited incidents |
12 |
Additional Authorized Caller for Premium Support Special Event – 1 month** |
1 authorized caller |
3.5 |
Premium Support Special Event – 3 months |
2 authorized callers, unlimited incidents |
27 |
Additional Authorized Caller for Premium Support Special Event – 3 months** |
1 authorized caller |
7 |
Premium Support Special Event – 6 months |
2 authorized callers, unlimited incidents |
42 |
Additional Authorized Caller for Premium Support Special Event – 6 months** |
1 authorized caller |
10.5 |
| After Hours Support (Domestic customers only) |
Annual subscription | 28 |
North American Regulated Industry Support (NORUS) (Domestic customers only) |
Unlimited incidents |
85 |
North American Regulated Industry Support (NORUS) - Premium Support Add-On** (Domestic customers only) |
Unlimited incidents | 40 |
**Requires that the customer purchase the Annual Premium Support Services subscription |
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| Activity |
Quantity | Learning and Services Credit Value |
Esri Managed Cloud Services |
As quoted |
As quoted |
| Activity |
Quantity | Learning and Services Credit Value |
Esri Technical Certification Core Exam |
1 voucher |
0.5 |
| Esri Technical Certification Specialty Exam | 1 voucher | 0.25 |
| Activity |
Quantity | Learning and Services Credit Value |
Esri Developer Summit Conference Registration |
1 registration |
1 |
Esri International User Conference Registration |
1 registration |
3 |
Esri International User Conference Industry Summit Registration |
1 registration |
1 |
Preconference Seminars |
1 seminar |
1 |
Advantage Program customers may purchase, for an added cost, extra Learning and Services Credits in blocks of 50 credits. When supplementary Learning and Services Credits are purchased, Esri recommends that additional Advisor hours are also added.
Unused Learning and Services Credits expire 24 months from purchase, or 1 month after the Advantage Program subscription ends, whichever occurs first. If the Advantage Program agreement ends (excluding default), unused credits expire in 1 month, and Advisor services will not be available.
Customers contact the Account Manager or Advisor to consume Learning and Services Credits. Esri provides customers with a Learning and Services Credit estimate to confirm credit use. Customers authorize the use of credits and work may commence.
