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Technical Advisor

An Esri Technical Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program customer. The Esri Technical Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Esri Technical Advisor, in coordination with the Esri Account Manager, will:

  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual account planning session
  • Develop a collaborative Technical Work Plan outlining each customer’s vision, objectives, goals, and recommended activities 
    necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any customer may elect to obtain additional Technical Advisor hours from Esri for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Esri Consulting Services.  Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Technical Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Account Planning Session

A one-day annual account planning session will be coordinated and facilitated by the assigned Esri Technical Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders. 

Each customer will have the option to conduct the annual account planning session at Esri’s headquarters in Redlands, Esri regional offices, or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Advantage Program customers will be responsible for their own travel expenses.

Technical Work Plan

The Technical Work Plan is a working document collaboratively developed with input from the customer and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline customer’s GIS vision, goals, objectives and the recommended activities.


Learning and Services Credits

Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:




Learning and Services Credit Value

Business or Technical Consulting*

2 hours


Esri Firm-Fixed Price Services

As Quoted

As quoted

Premium Support Services

Annual subscription, 2 authorized callers, unlimited incidents


Additional Premium Support Authorized Caller**

Annual subscription, 1 authorized caller


Premium Support Services – 10 Incidents (Domestic customers only)

Annual subscription, 2 authorized callers, up to 10 incidents


International Priority Support (International customers only)

Annual subscription, 1 authorized caller


Premium Support Enterprise Test Lab
(International customers only)

Annual subscription


Instructor-led Training

1 student for 1 day at US-based Esri facility or virtual classroom


Client-site or Private Esri-site Training Event

Up to 15 students for 1 day


Instructor-led Online Half-Day Workshop

1 student for 1 workshop


Private Instructor-led Online Half-Day Workshop

Up to 20 students for 1 workshop


Coaching Services

Up to 15 students for 1 day


Mobile Lab

As quoted


Hands-on Learning Lab

As quoted

As quoted

Esri Technical Certification Exam

1 voucher


Esri Developer Summit Conference Registration

1 registration


Esri International User Conference Registration

1 registration


Esri International User Conference Industry Summit Registration

1 registration


Preconference Seminars

1 seminar


Esri Managed Cloud Services

As quoted

As quoted

Related Esri Travel and Per Diem Expenses

As quoted

As quoted

*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program
**Requires that the customer purchase the Annual Premium Support Services subscription 
***These credit values are only available to customer locations within the contiguous 48 states and assume the purchase of two or more consecutive days of support. These offerings can be provided outside of the contiguous 48 states and/or for one day quantities for a custom quoted price.    

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or contact your local Esri office.