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Technical Advisor

An Esri Technical Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each EEAP customer. The Esri Technical Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Esri Technical Advisor, in coordination with the Esri Account Manager, will:


  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual account planning session
  • Develop a collaborative Technical Work Plan outlining each customer’s vision, objectives, goals, and recommended activities 
    necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any customer may elect to obtain additional Technical Advisor hours from Esri for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Esri Consulting Services.  Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Technical Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Account Planning Session


A one-day annual account planning session, typically conducted in Redlands, CA, will be coordinated and facilitated by the assigned Esri Technical Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders. 

Each customer will have the option to conduct the annual account planning session at Esri regional offices or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location.  The meeting may be completed at a mutually agreed upon schedule during the term of the program. EEAP customers will be responsible for their own travel expenses.

Technical Work Plan


The Technical Work Plan is a working document collaboratively developed with input from the customer and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline customer’s GIS vision, goals, objectives and the recommended activities.

 

Learning and Services Credits


Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

 

Activity

Quantity

Learning and Services Credit Value

Business or Technical Consulting*

2 hours

1

Esri Firm-Fixed Price Services

As Quoted

As quoted

Premium Support Services

Annual subscription, 2 authorized callers, unlimited incidents

75

Additional Premium Support Authorized Caller**

Annual subscription, 1 authorized caller

20

Premium Support Services – 10 Incidents (Domestic customers only)

Annual subscription, 2 authorized callers, up to 10 incidents

30

International Priority Support (International customers only)

Annual subscription, 1 authorized caller

20

Premium Support Enterprise Test Lab
(International customers only)

Annual subscription

20

Instructor-led Training

1 student for 1 day at US-based Esri facility or virtual classroom

1

Client-site or Private Esri-site Training Event

Up to 15 students for 1 day

11

Instructor-led Online Half-Day Workshop

1 student for 1 workshop

0.33

Private Instructor-led Online Half-Day Workshop

Up to 20 students for 1 workshop

5.5

Coaching Services

Up to 15 students for 1 day

9

Mobile Lab***

As quoted

3.25

Hands-on Learning Lab

As quoted

As quoted

Esri Technical Certification Exam

1 voucher

0.5

Esri Developer Summit Conference Registration

1 registration

1

Esri International User Conference Registration

1 registration

3

Esri International User Conference Industry Summit Registration

1 registration

1

Preconference Seminars

1 seminar

1

Esri Managed Cloud Services

As quoted

As quoted

Related Esri Travel and Per Diem Expenses

As quoted

As quoted

*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the EEAP
**Requires that the customer purchase the Annual Premium Support Services subscription 
***The Mobile Lab will be available starting February the 16th, 2018, and is only available at the 3.25 credit value for US Domestic customers/partners with locations within contiguous 48 States (excludes Hawaii and Alaska). This offering can be provided to customers/partners outside of the contiguous 48 States for a custom quoted price. 

To subscribe to the program email us

Contact us

or contact your local Esri office.