The Esri Maintenance Program is for users in the United States only. Users outside the U.S. should contact their local distributor for software maintenance policies within their country as there may be some differences. For a description of the program, please view the following PDF:
For those U.S. customers who require a formal maintenance agreement, the following document is provided:
- Esri Maintenance and Subscription Agreement [PDF] (optional)
Products qualifying for maintenance (or other support) are listed at this link:
Product Life Cycle Support Policy
The Product Life Cycle Support Policy is available at https://support.esri.com/en/other-resources/product-life-cycle.
Esri Online Technical Support Agreement
The Esri Online Technical Support Agreement is available at https://www.esri.com/content/dam/esrisites/en-us/media/legal/maintenance/online-tech-supt.pdf [PDF].