Customer Service for Telecommunications
An ebook by Esri
Leverage a modern GIS for customer service strategies
Esri’s ArcGIS technology is a comprehensive geographic information system (GIS) for telecommunications empowering all aspects of an organization with a geospatial infrastructure.
ArcGIS serves as a single, authoritative, interconnected, and integrated system for all workgroups in a telecommunications organization. In this ebook, you’ll learn how those responsible for customer experience can use ArcGIS to
- Monitor quality of service (QoS).
- Measure customer sentiment.
- Deliver informative and intuitive self-service applications.
- Communicate service disruption and outage restoration efforts.
- Gauge customer characteristics, behaviors, and consumption.