Healthy Enterprise Systems

Annual program for business- and mission-critical systems with proactive maintenance and 24/7 technical support

Get a complimentary GIS health check
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Comprehensive enterprise support led by top technical experts

  • Expertise you can trust

    Work with the GIS specialists who know enterprise deployments best. Expert-led services ensure your mission- and business-critical systems are secure and performing optimally.

  • Access to a dedicated team

    Get continuous support at every step. Your team of specialists consistently oversees all cases and collaborates closely with your IT and GIS teams. 

  • Support tailored to your unique needs

    Experts develop a deep understanding of your system, workflows, and operational requirements to better address challenges specific to your enterprise deployment.

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Optimize and maintain your enterprise GIS

Esri experts are here to help you navigate the challenges of complex enterprise GIS deployments with confidence. Accelerate problem-solving and maximize ROI from your existing technology investments with personalized technical and operational support.

Minimize downtime costs and risks

Activate a plan designed to address challenges in your business- and mission-critical systems before they impact performance.

Enhance system performance

Proactive expert-led monitoring, diagnostics, and optimizations ensure reliability and prepare you for future growth.

Build sustainable in-house expertise

Get strategic guidance, governance best practices, and hands-on technical workshops to strengthen long-term system management.

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What’s included

  • Dedicated team of experts

    An assigned team of Esri experts will work directly with your GIS and IT staff. The team will consist of a technical lead, technical account manager, solution support engineer, and senior support analyst. 

  • Annual GIS health check

    Receive a thorough assessment of your GIS environment. This activity includes a report that identifies opportunities for optimizing your system. 

  • Performance tuning

    Your assigned technical lead will identify and eliminate bottlenecks by analyzing system architecture, geodatabases, and existing workflows, then deliver actionable enhancement recommendations.

  • Upgrades and patching planning

    Prepare and verify an upgrade plan with your assigned technical lead. Discuss new requirements and receive guidance for critical upgrades and patches.

  • System monitoring

    Get expert help setting up GIS monitoring tools. Gain visibility into your enterprise environment and learn how to detect, interpret, and respond to system signals using proven best practices.

  • Top-level technical support

    Receive advanced technical support guided by an assigned solution support engineer. 

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Unlock expert insights with a complimentary GIS health check

In this guided 30-minute consultation, an Esri engineer will review the people, processes, and technology that power your system—helping you identify risks, uncover opportunities, and prioritize improvements.

After your session, you’ll receive a personalized summary highlighting gaps, best practices, and actionable steps to boost your system’s resiliency and performance.

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Take the first step toward a healthier GIS

Share your details and an Esri expert will reach out to schedule your complimentary health check.