Experience Research

Help improve ArcGIS technology and Esri customer experiences.

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Your input matters

Esri's experience research and design teams ensure that people's real-world needs inform the development of Esri software, websites, services, events, and other customer experiences. The feedback gathered through our research directly influences the work of staff across the company. What we learn through experience research helps us create the products and experiences millions of people around the world interact with. We host numerous studies and surveys throughout the year, so there are many opportunities to get involved. Sign up and help us learn from you.

Help create future tech and better customer experiences

Share your unique perspective; explore new ideas for geospatial capabilities; and improve Esri's services, programs, websites, and events. Whether you are an ArcGIS expert or have never heard of GIS before, we want your help.

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How it works

Sign up

Complete our sign-up questionnaire to join the group of people we reach out to for studies. This questionnaire helps us learn about your background and expertise so that we can best match you to a study.

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Get contacted about research opportunities

Since each research activity is different, we look for people who are a good match for the topics being studied. If you are a fit with an active study, we will send you an email to invite you to participate. Since these activities are completely voluntary, you can always say no to an invite.

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Show up and have fun

Some research activities, such as surveys, can be completed on your own time. Other activities, like interviews, require us to meet in person or remotely. No matter what type of research activity we are doing, it's exciting to share your thoughts and get a peek behind the scenes at Esri.

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What you'll do

The teams that do experience research at Esri host many kinds of activities throughout the year. Here are some examples of the kinds of things you might be invited to join.

  • Usability testing

    Usability tests are a core part of how we make Esri's software and websites easier to use. They allow us to see how people interact with our digital interfaces. These tests can be moderated by an Esri staff member, completed on your own, or take place in person or remotely.

  • Interviews

    Conversations offer a great way to learn what people care about. Interviews occur at a scheduled time but can be done remotely or in person.

  • Focus groups

    Discussing a topic in a group setting can lead to great feedback. Like interviews, focus group sessions are prescheduled and can be done remotely or in person.

  • Contextual and field studies

    Where people use technology matters. Whether it's in the wilderness, on the streets, or at an office, knowing where people use our products helps us understand how real-world settings influence the effectiveness of ArcGIS tools.

  • Codesign and journey mapping

    Some studies require creative or participatory activities—such as diary studies, design studio workshops, or collaborative journey mapping sessions—to give people other ways to tell us about their needs and experiences.

  • Self-guided activities

    Many of our research activities can be completed on your own without guidance from an Esri staff member. Some examples of these kinds of activities include card sorting, tree tests, impression tests, and first-click tests. Similar to surveys, these activities are quick ways to provide feedback on things we are working on.

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Surveys

Surveys are essential to receiving a range of feedback on different topics. At Esri, we read every survey response to learn ways we can improve your customer experience, and we use your feedback to inform our decision-making. While we run many small and large surveys every year, here are the main surveys we carry out:

  • Product survey: Whether you're new to ArcGIS or a seasoned superuser, our product teams want your responses! Feedback from this survey directly informs what goes into our products. This survey goes out annually in the fall to current ArcGIS customers.
  • Business areas survey: Understanding your experiences across our organization enables us to prioritize the interactions that matter to you. This short survey goes out in the summer and asks people to rate their satisfaction with different areas of Esri's business.

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