TM Forum and Esri Provide Solution to Maintain Telecom Services during Disasters

Computerworld Honors High-Tech Program

May 9, 2013

ArcGIS technology from Esri helps telecom companies maintain service.

Redlands, California—When threatened by natural disaster or civil unrest, telecommunication companies work to keep up phone and Internet service, especially to assist police, fire fighters, and paramedics. To avoid outages, network operators must transfer cloud-based applications to servers located out of harm's way. The task is not easy. Recently, TM Forum, a global nonprofit telecom industry association, worked with Esri and others to develop a high-tech solution. The resultant Resilient Cloud Catalyst: Maintaining Service in the Face of Developing Threats won the 2013 Computerworld Honors Laureate in the World Good category.

The Resilient Cloud Catalyst detects developing threats and models potential impact. Such advanced notice gives operators the time they need to identify vulnerabilities in the network and relocate critical services.

"When lives are at stake, you need to be able to sense impending threats and transfer resources," said Randy Frantz, Esri director of telecommunications and location-based services. "When you use ArcGIS technology from Esri with your network management system, you can easily evaluate external threats and determine potential impact on operations."

Esri technology adds capabilities to network monitoring and management system by helping companies do the following:

  • Detect and identify a developing threat
  • Model potential impact on the network prior to any actual impairment
  • Identify critical application services that could be disrupted by the threat
  • Relocate critical application services to network resources that are not under threat

For more information on Esri technology for telecommunications, visit

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About TM Forum
TM Forum is a global, nonprofit association focused on enabling service provider agility and innovation. As an established thought leader in complex service management, the Forum serves as a unifying force across industries, enabling more than 950 member companies to solve critical business issues through access to a wealth of knowledge, practical tools, best practices, and standards. TM Forum provides a fair and safe environment for collaboration across the value chain to overcome the barriers to a vibrant, open digital economy. We help member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations while protecting competitive differentiation. For more information about TM Forum, visit

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Jessica Wyland, Esri
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