Frequently Asked Questions

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What are the future dates for Esri AEC Summit?

Plan to join us at the San Diego Convention Center.
June 25–June 28, 2016
July 8–11, 2017
July 7–10, 2018

What is my install/customer number? How do I get it?

Call our registration team at 909-793-2853, extension 1-1363, to obtain your install/customer number.

Last year, my company had x number of complimentary registrations. Why don't we have any this year?
Is there a special rate for US federal government employees?

Yes, US federal government employees have a special rate of $249. You can view all conference rates here.

Is lunch provided at the AEC Summit?

Yes, lunch will be provided on Saturday and Sunday of the AEC Summit.

Where do I pick up my badge?

Registration will be located on the fourth level of the Manchester Grand Hyatt in the Coronado Foyer. You will need a photo ID to pick up your badge. Registration times and other badge pickup locations are listed in your registration confirmation.

Can I pay for registration on-site?

Yes. If you have a balance due at the time of the summit, you will need to visit the Cashier Desk. Payment methods accepted are Visa, MasterCard, American Express, Discover, checks, traveler's checks, and cash. Cash will only be accepted in Hall E of the San Diego Convention Center.

I would like to be invoiced for my payment. Is this possible?

Esri customers with accounts in good standing can be invoiced for the summit. A purchase order with the correct amount and attendee name must be faxed to 909-307-3128, Attention: Esri UC Registration. Invoices are processed about 30 days after the conference.

Do I receive a refund if I cancel my registration for the summit?

Yes. We will process credit card/check refunds for cancellations received by June 26. Refunds normally take four to six weeks to credit your account. Confirmed registrants who do not participate or who cancel after the deadline will forfeit their registration fees. Esri reserves the right to cancel any event if the minimum registration is not met. Registration fees for canceled events will be refunded.

What time does the Plenary Session start?

The Plenary Session for the AEC Summit starts at 9:00 a.m. on Saturday, July 18, 2015. The Plenary Session for the Esri UC starts at 8:30 a.m. on Monday, July 20, 2015. Esri president Jack Dangermond will host this event.

What time do I have to be at the summit?

If you have already registered and do not have a balance due, you may want to be at the Manchester Grand Hyatt an hour before the sessions begin. If you are going to register on-site or if you have a balance due, you should be there 90 minutes before the summit begins.

Does Esri provide a list of attendees for the AEC Summit?

The user list is proprietary information and, therefore, is not provided to exhibitors or attendees.

How can I get assistance if I qualify under the Americans with Disabilities Act?

If you qualify under the ADA and require special assistance, e-mail or call Jennifer Young at 909-793-2371, extension 2853.

How do I modify or cancel my hotel reservation?

You can modify/cancel your hotel reservation by logging in to your My UC Account.

Do I receive a refund if I cancel my hotel reservation for the summit?

There is a $100 cancellation fee charged by Esri for hotel reservations canceled after May 5, 2015. This is separate from any fees the hotel may charge for cancellations or no-shows. Please check with the hotel directly for its cancellation policy.

Can I bring my child to a session or the socials?

Only registered attendees are allowed in the sessions and socials. The minimum age requirement for attendees is 18 years old.

Can I use my Esri UC complimentary registration from my maintenance toward attending a concurrent event? Preconference seminar?

The Esri UC complimentary registration is only good for the Esri UC Monday–Friday and does not include any concurrent events or preconference seminars.

Do presenters receive a complimentary pass to the AEC Summit?

Acceptance as a presenter does not automatically register you for the event, and registration fees do apply.

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