An enterprise agreement (EA) is your fast track to organization-wide GIS. An EA gives you ready and uncapped access to ArcGIS software along with timely and expert assistance from Esri so that you can focus on building a successful and scalable enterprise GIS.

With an EA, you can

  • Reduce complexity
    Unite software licensing into a single organization-wide agreement
  • Optimize technology spending
    Lower the costs of software compliance and asset management
  • Increase flexibility
    Build a scalable system that aligns with your business objectives
  • Maximize value
    Provide mapping and GIS services where it's needed; when it's needed

No matter what type of organization you are, we can provide an EA that fits your requirements.

How EA Works

Software

EAs provide flexible software management. They can be tailored to your needs depending on licensing and the type of EA. EAs permit deployment of unlimited quantities of selected Esri products over the term of the agreement.

For example, with an EA, an organization may be provided uncapped use of

Licensing

There are two models for EAs:

Standard Licensing

  • Permanent-use rights for software
  • Based on a three-year term contract with fixed annual payments
  • Suitable for organizations of all sizes

Subscription Licensing

  • Temporary-use rights for software
  • Based on pre-defined term contract with convenient, affordable fees
  • Optimal for smaller organizations
Maintenance

Maintenance is included for the term of the EA and offers

  • Technical support for named authorized caller(s)
  • New software releases, patches, and updates
  • Complimentary registration to the annual Esri International User Conference
  • Free subscriptions to ArcNews and ArcUser

With an EA, you make scheduled payments in exchange for a prescribed set of software, services, and training over the term of the agreement.

Common Questions

What is an EA?

An Enterprise Agreement (EA) is a contract in which the customer commits to a set fee to Esri for a specified period of time in exchange for a set of unlimited software and maintenance. Services and training are typically included.

Who is eligible?

Any type of organization, agency, department, or commercial firm is eligible.

EAs are designed to fit many different customer requirements and infrastructures, including commercial businesses; government agencies and departments; and other qualifying organizations.

What are the greatest benefits of an EA?

EAs provide many key benefits

  • Avoid time-consuming processes of justifying every GIS purchase.
  • Ability to deploy unlimited quantities of core Esri products.
  • Architectural flexibility.
  • Reduced administrative costs.
  • Capitalize a greater part of your GIS investment.
  • Easy access to a network of Esri partners that provide software, services, and data.
  • Fixed annual payments.
  • Centralized management and support with access to the most current versions of Esri software.
  • A platform for expansion and future growth.
My department is expanding, will an EA help?

Yes! Customers who regard GIS as a technology key to the success of their business can use an EA to deploy it to meet mission-critical needs.

Will an EA help me integrate my GIS with ERP?

Yes! An EA is designed to help customers integrate GIS with other enterprise applications such as work management, ERP, or business intelligence systems.

I'm a larger organization; do you have a program for me?

Absolutely! Our EAs fit customers of all sizes. The special features of our EAs serve the enterprise organization particularly well.

Large-scale Standard EAs help you begin your GIS journey quickly and easily with a complete platform, including desktop, server, Web services, data, mobile solutions, and more. These EAs help you build a scalable system that aligns with your business objectives.

I'm a smaller organization; do you have a program for me?

Absolutely! We have tiered programs for qualified participants.

I'm unsure of where I fit, can you help?

Absolutely! We are here to help! Contact us at 800-447-9778 (in the US) or at ela_info@esri.com and a representative can help!

I'm new to Esri products; will an EA work with my organization?

Yes, EAs are designed to help any organization deploy and support large-scale GIS implementations.

If I am not an Esri customer, is my organization eligible for an EA program?

Yes! New customers benefit tremendously from the flexibility to deploy as many licenses as are needed and to try all of our core products.

What happens if my organization has affiliates?

Affiliates in which the customer has greater than 50 percent ownership can be included in an EA.

Is the 3 year term negotiable?

Three years is the standard commitment term. However, if your organization has special circumstances, please contact your local Esri representative at 800-447-9778 (in the US) or at ela_info@esri.com

What happens after my term limit is up?

You can always renew your EA with your updated needs. Esri is here to meet your needs and help your organization to build a successful GIS enterprise.

If you are unable to continue with the standard EA business model, you retain the licenses deployed under the EA and may then acquire maintenance as you require it. Subscription-based EAs provide licenses for the term of the agreement.

Is maintenance included?

An EA typically permits deployment of unlimited quantities of selected Esri products over the term of the agreement. For these unlimited licenses, maintenance is included.

What areas are of support are covered?
  • Software installation and configuration
  • Functional use of the software
  • Interfacing the applications with your hardware or other peripheral devices
  • Requesting product enhancements or reporting software defects
How are upgrades and patches delivered?

Upgrades and patches can be downloaded from the Internet as they become available. Media can be provided if a customer does not have Internet access.

How is technical support handled within an EA?

Each EA has a designated amount of authorized technical support callers. Esri Support Services is dedicated to providing timely and expert assistance to Esri software users within the United States.

I'm interested, what do I do next?

Contact your Esri account manager, your local Esri office or call 800-447-9778 in the U.S. International customers can contact their in-country Esri Distributor.