Solution details
Platform:
Online
Description:
Accela’s Civic Platfrom, powered by Azure, provides the foundation for automating critical tasks associated with civic functions for land management, licensing, fire prevention and public health. Accela Automation® is the heart of the Civic Platform, utilizing an open architecture and a centralized database, allowing event, transaction and contact activity to be shared across departments to improve communication between office and field workers, citizens, businesses and other key stakeholders. Accela Automation is surrounded by the following Civic Platform services that address agency and citizen needs: Core Services Accela and our partners utilize a robust set of common building blocks for configuring packaged and tailored solutions and mobile applications to: • Consolidate communications for email, alerts and announcements, calendar invitations for meetings, hearings and events through integration with Microsoft Outlook. • Define fees and schedules, allowing users to assess, invoice and collect full or partial payments in a central payment center within the solution. • Display transaction records such as permits, inspections and licenses on integrated ESRI ArcGIS Enterprise Server to improve decision-making and streamline processes. • Leverage existing investment in Crystal or Microsoft reporting tools to provide robust management reporting and business forms tightly integrated into the business process. • Configure workflows to agency requirements, whether processes require simple routing and approvals or complex scenarios involving multiple departments and steps. • Leverage social applications and profiles to connect citizens and businesses directly to government.
Industries:
Agriculture, Community Development, Health & Human Services, Information Technology, Land Records, Parks & Recreation, Public Engineering, Public Finance, Revenue & Accounting, Public Safety, Public Works, Real Estate, Water, Wastewater & Stormwater
