Solution details
Platform:
Online
Description:
The Citizen Request Workspace is an optional component to Elements XS that allows citizens to login to a website, submit a problem, then track the progress of their issue as it cycles through your organization. Tickets submitted by citizens are seamlessly integrated with Elements XS and internal Elements XS users can interact with citizens by commenting on tickets and updating citizens as tickets progress. As citizen-submitted tickets progress through their lifecycle, citizens are notified of the progress and can login to check ticket statuses at anytime. Citizens can also subscribe to tickets that are submitted by other citizens to be updated as those tickets progress through their lifecycle. All tickets are seamlessly integrated with the clients GIS and allow for full GIS-based reporting and analysis of citizen-submitted tickets.
Industries:
Community Development, Electric & Gas, Parks & Recreation, Public Works, Water, Wastewater & Stormwater
