The NewEdge Cityworks/Munis Integration provides 3 options to integrate Munis Utility Billing software and the Esri GIS-Centric Cityworks Server AMS application. This integration is specifically for scenarios where a Utility Billing or Customer Service (Customer Service) division or department utilizes Munis Utility Billing for Service Orders and Account Information and the Meter Shop or Water Utilities Division responsible for Customer Service repairs uses Cityworks for work order management. The integration relieves the paper delivery/pick-up and the duel entry by personnel. The workflow is streamlined to the following: • Work entered as Service Orders into Munis • Integration creates a Service Request in Cityworks – passing pertinent information between the two divisions • Service Request then enters the Cityworks workflow for investigation of the Service Request, Work Performed and Closing of the Cityworks work order and/or Service Request • On Close, the integration will push pertinent information back to the Munis Service Order • Munis Service Order can then be automatically closed or reviewed and closed by Customer Service personnel.
GIS, Public Works, Water, Wastewater & Stormwater