What Is Q11? Cities and Citizens have benefited greatly from the three-number hotline 311. The result was quicker and more efficient resolutions for citizens and more data to improve local government service delivery. As populations grow, and Municipal budgets shrink, it gets more and more difficult to handle the volume of phone calls to 311 and meet municipal service levels. Q11 connects your smart home devices to your local government Open Data, tapping into information about services and local events or to report problems like graffiti or road damage.