Smart Customer Mobile (SCM™) is an Industry leading Customer Engagement Mobile & Portal platform to provide true value of Smart Grid Investments. SCM is an interactive means for utilities to communicate real-time usage, outage and account information to their customers. SCM enhancements provide customers the ability to manage smart devices at home, and to benefit from Energy Efficiency and Demand Response programs that their utilities offer. Self-service capabilities provide customers a ready-to-use means to communicate service requests or billing inquiries to their utility, which also drives down call-center and help-desk cost for the utility. SCM leverages ArcGIS capabilities to deliver information to customers on a range of mobile devices as well as through web portals (in conjunction with SUS Smart Customer Portal - SCP™).
Electric & Gas, Public Engineering, Water, Wastewater & Stormwater