Solution details
Platform:
Online
Description:
Reliability as a Service is Tuatara's managed capability for utilities that need to move from reactive maintenance to a governed reliability program without hiring a full internal team first. It combines an embedded reliability program manager with a working technology stack: ArcGIS as the spatial system of record for the asset network, enterprise asset management for the asset register and work history, and ServiceNow for field service, service management, and customer-facing workflows. Tuatara stands up asset criticality and risk scoring, condition and lifecycle planning, preventive and corrective maintenance processes, field data capture through ArcGIS Field Maps, and the KPI and governance cadence to sustain it. We also build the process bridges between engineering and operations so GIS stays current as assets are added, replaced, and retired. Designed for water, wastewater, electric, and gas utilities with a maturing asset management program. Key benefits: a defensible capital and maintenance plan, fewer unplanned failures, field crews and office staff working from one asset truth, and internal staff mentored to run the program.