Success Stories

Best Practices

Using GIS and SAP [PDF]

GIS and SAP Real Estate Management [PDF]

Local Government

City of San Diego, California, Takes Enterprise Management to the Field
The city of San Diego is carrying out asset management activities in the field with SAP's Mobile Infrastructure module, ArcGIS Server, and ArcGIS Mobile.

City of Richmond, California
The City of Richmond has 100,000 residents, 1,200 employees and a shifting economic landscape. City officials wanted to advance business processes across all city departments and especially support city finance and community development as well as improve communications and services to its citizens.

Mapping Data in SAP-Business Warehouse [PDF]
The City of San Antonio is completing an installation of SAP data warehousing software as part of the Enterprise Resource Management (ERM) project.

Public Works

British Waterways [PDF]
British Waterways (BW) manages and visualizes assets over more than 2,000 miles of canals and rivers in England, Scotland, and Wales, together with all the assets comprising those waterways.

City of San Diego Street Divisions, California [PDF]
The Street Division employs more than 350 people and maintains 2,863 miles of streets and 5,000 miles of sidewalk. The integrated system improves productivity, increases efficiency and improves record management along with allowing the city to provide excellent customer service to its citizens. The following article discusses this implementation:

  • Finding Synergy
    San Diego's Street Services Division creates the right blend of technologies to track work orders and staff response, all while saving money for the city.

German Waterways and Shipping Administration (WSV), Germany [PDF]
The WSV is responsible for inland and maritime shipping throughout Germany. An integrated real estate application was developed to manage its many properties previously managed through local and regional offices that deployed a variety of software systems.

Hamburg Department of Sanitation, Germany
The City of Hamburg combined three separate systems for managing work order data, bill processing, and logistics effecting nearly 2 million residents who annually produce close to 2 billion pounds of waste. The following article discusses this implementation:

Pidpa, Belgium
Integrating GIS, enterprise resource planning (ERP), customer information system (CIS) and supervisory control and data acquisition (SCADA) was essential to more efficiently provide drinking water to 1.1 million customers over a 2,581 square kilometer service area. View the Technical Overview document for more information. The following articles discuss this implementation:


Danish Energy Company Focuses Smart Grid
Denmarks DONG Energy implements more efficient workflows and achieves better data utilization to provide reliable energy to over a million customers while lowering CO2 emissions.

AlintaGas, Australia [PDF]
The Australian company distributes gas to approximately 400,000 residential, business and industrial customers throughout Western Australia.

Denmark's Largest Electricity Company Implements Enterprise GIS
NESA, as a lead player in Denmark's deregulated electricity market, serves a population of nearly one million and has nearly 550,000 customers around greater Copenhagen.

Norwegian Consortium Integrates Databases [PDF]
GeoNIS is a consortium of three Norwegian electrical distribution that have integrated logistics and work order management to more efficiently serve more than 550,000 customers.

Reliance Infrastructure Limited Integrates GIS with SAP and SCADA [PDF]
Reliance Infrastructure Limited distributes electricity to more than 25 million consumers across India, including Delhi and Mumbai.

Natural Resources

Bayerische Staatsforsten: Leaner Processes and Better Customer Relations with SAP Software [PDF]
A Bavarian state forestry company transitions to an enterprise IT environment and integrates GIS into the ERP application.

Forestry Innovation Clears Logjam
Carter Holt Harvey Forests oversees 330,000 hectares [815,430 acres] under cultivation and harvest 5 million tons a year, making it the largest owner and manager of plantation forests in New Zealand.


click to see enlargement Using ArcIMS, the city of Richmond developed several online GIS/ERP applications that are used by the city via its Intranet and in the future may lead to Internet applications for the public.

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