ArcGIS Business Analyst

Learn How to Install a SSL Certificate on a mobile device

Logging in to development on-premise portal (within firewall) may be blocked by mobile OS due to self-signed root certificate used on portal. This issue requires Root certificate to be downloaded and installed on the device. This article contains steps on how to install the SSL certificate on both iOS and Android devices.

Let us take an example Esri Site (within Firewall) https://MyServer.esri.com/portal/ and follow the steps below.

Steps to install on an iOS 10+ Device

  1. Open a Safari mobile browser and navigate to https://MyServer.esri.com/portal/home/
Safari Browser
Safari Browser

2. Download the SSL Certificate (For example, Esri Enterprise Root certificate) for this site, in the device.

email attachment
email attachment

3. Tap on the certificate attached to download. Tap Install.

Install Profile
Install Profile
  1. Go to Settings -> About -> Certificate Trust Settings, enable Esri Enterprise Root certificate.
Trust Settings
Trust Settings

5. Now open the Safari mobile, navigate to https://MyServer.esri.com/portal/home/ and you should now be able to access the site with no issues.

Portal in a browser after installing the certificate
Portal in a browser after installing the certificate

Steps to install on an Android 8+ device

  1. Download the SSL Certificate (For Example, Esri Enterprise Root certificate) on the android device.
email attachment
email attachment

2. Tap on the certificate attached. Name the certificate appropriately. Click OK

name the certificate
name the certificate

3. Android will require you to lock the device. If you do not have one set up already, you will have to do it now.

Lock Screen Pin
Lock Screen Pin

4. Go to Settings -> Security & Location -> Encryption & credentials -> User credentials and verify that the certificate is installed.

User Credentials
User Credentials

5. Open Chrome, navigate to https://MyServer.esri.com/portal/home/ and you should now be able to access the site with no issues.

Chrome browser after installing certificate
Chrome browser after installing certificate

Related Article

Learn How to Download a SSL Certificate for a Secured Portal

Banner photo by Cleverbox

About the author

Geetha Narayanan is the Product Engineer for ArcGIS Business Analyst Mobile apps. She has been with Esri since 2007 and dipped her feet in almost all the phases of the SDLC. A very passionate and self driven person. In addition to this, she loves traveling and exploring new places.

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