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Frequently Asked Questions

Learn about registration, conference attendance, accessibility, and more.

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Please refer to the Registration Details page for registration deadlines.

The cost to attend this event will vary depending on the attendee type. Please refer to the Registration Details page to find your applicable rate.

Registration includes access to all scheduled conference events, such as the Plenary Session, training and technical sessions, user presentations, and networking opportunities.

No, there is no registration limit for this event.

Yes, you can register on-site. However, we encourage all attendees to register online before the event to avoid delays.

Yes, Esri's registration team ( will send you two confirmation emails. The first email will be sent immediately after your registration has been submitted; the second will be sent once your registration details have been confirmed.

Yes, there will be an opportunity to participate in the conference virtually. More details about virtual attendance will be available soon.

Cancellations received after September 20, 2024, will forfeit 50 percent of the registration fee. Confirmed registrants who do not participate or who cancel after October 7, 2024, will forfeit their entire registration fee, and registrations received after this date are not eligible for refunds.

If you need to cancel due to special circumstances, please email your request to for review. Substitutions for registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded. Canceling your registration will not cancel your hotel reservations, if applicable.

General attendance

Esri is committed to protecting the health and safety of our attendees, exhibitors, employees, and presenters. We follow the established protocols from the World Health Organization (WHO) and local health authorities and ask that all event attendees do the same. We encourage everyone to make informed decisions about attending our events in the best interest of their health as well as the health of others.

Learn more about our on-site health and safety protocols.

Visit our dedicated hub site

Inappropriate behavior will not be tolerated. If you witness or are subjected to inappropriate behavior or have any other concerns, notify an Esri staff member at our Registration Desk as soon as possible. Appropriate action will be taken to ensure that the event maintains a safe and constructive environment for everyone—free of harassment, aggression, and intimidation.

The consequences of such behavior may include, but are not limited to, the following:

  • Immediate removal from a session or meeting
  • Restricted access to future Esri events
  • Denial of admission to future Esri events

Esri reserves the right to take any or all of these disciplinary actions as deemed necessary for all events. We ask that all Esri staff and event attendees be mindful of the Esri Code of Conduct for conferences and community spaces during this event.

Upon request, we can provide a certificate of attendance after the event. Email to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri Infrastructure Management & GIS Conference.


This is a global event with a diverse community of attendees, and Esri embraces and respects the religious affiliations of all. Attendees have access to a prayer or quiet room to reflect, meditate, and practice their faith at our event. Please visit the Registration Desk for the location of and access to the room.

Esri is pleased to offer nursing rooms for attendees and Esri staff during the conference. These rooms are equipped with seating and electrical outlets and can be secured by keylock. Please visit the Registration Desk for the location of and access to a nursing room or to arrange accommodations if you have any special requirements, such as a need to store expressed milk.

For the safety and security of all involved, all conference sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered conference attendees must be at least 18 years of age (see information below for attendees traveling with infants).

Infants (children under two years of age) may accompany registered attendees into event sessions, workshops, the Expo, and other activities if placed in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other activity attendees, the parent should step out to attend to the infant (please see the Esri Code of Conduct for Conferences and Community Spaces).

Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.

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