Frequently Asked Questions
Learn about registration, conference attendance, and more.
Registration
Please refer to the Registration Details page for registration deadlines.
The cost to attend this event will depend on the attendee type. Please refer to the Registration Details page to find your applicable rate.
No, there is no registration limit for this event.
Yes, you can register on-site.
Once you submit your registration, you will receive an email confirming that we have received it. If we are unable to confirm the information provided, we will reach out to you.
For cancellations received after March 20, 2023, registrants will forfeit 50 percent of their registration fee.
Confirmed registrants who do not participate or who cancel after April 3, 2023, will forfeit their entire registration fee. Registrations received after this date will not be eligible for refunds. If you need to cancel due to special circumstances, please email confregis@esri.com with your request for review.
Substitutions for registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded. Note: Canceling your registration does not automatically cancel your housing reservation, if applicable.
General attendance
The 2023 Esri International Infrastructure Management & GIS Conference will be held at the Kap Europa Congress Center located at the heart of Frankfurt am Main. The address is Osloer Strasse 5, 60327 Frankfurt am Main, Germany.
If traveling by car, please use the address of the parking garage in the adjacent shopping center for your navigation system: Kap Europa “Parkhaus Skyline Plaza, Europa-Allee 6”.
Esri is committed to protecting the health and safety of our attendees, exhibitors, employees, and presenters. We follow the established protocols from the US Centers for Disease Control and Prevention (CDC) and local health authorities and ask that all event attendees do the same. We encourage everyone to make informed decisions about attending our events in the best interest of their health as well as the health of others.
Learn more about our on-site health and safety protocols.
Inappropriate behavior will not be tolerated. If you witness or are subjected to inappropriate behavior or have any other concerns, notify an Esri staff member at our Registration Desk as soon as possible. Appropriate action will be taken to ensure that the event maintains a safe and constructive environment for everyone—free of harassment, aggression, and intimidation.
The consequences of such behavior may include, but are not limited to, the following:
- Immediate removal from a session or meeting
- Restricted access to future Esri events
- Denial of admission to future Esri events
Esri reserves the right to take any or all of these disciplinary actions as deemed necessary for all events. We ask that all Esri staff and event attendees be mindful of the Esri Code of Conduct for conferences and community spaces during this event.
Upon request, we can provide a certificate of attendance after the event. Email confregis@esri.com to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri International Infrastructure Management & GIS Conference.
For the safety and security of all involved, all conference sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered conference attendees must be at least 18 years of age.
Infants (children under two years of age) may accompany registered attendees into event sessions, workshops, the Expo, and other activities if placed in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other activity attendees, the parent should step out to attend to the infant (please see the Esri Code of Conduct for conferences and community spaces).
Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.