Support and Services
Esri Training Pass
Simplify budget planning by purchasing an Esri Training Pass in advance, then redeeming the training day pass for instructor-led training when needed.
Federal customers cannot purchase a Training Pass through the Esri Store. Please contact our sales team to purchase.
Explore the latest courses
Find instructor-led courses that support your ArcGIS projects and GIS users.
Courses are taught by expert instructors certified in Esri technology and include interactive discussions, demonstrations, hands-on exercises, and problem-solving scenarios that encourage peer-to-peer learning.
Frequently asked questions
You can purchase any number of training days; there is no minimum requirement.
Yes, the Training Pass expires one year from the purchase date. Any unused training days will be forfeited upon Training Pass expiration.
Upon receipt of payment, Esri will send you a fulfillment email from firstname.lastname@example.org. Esri will also set up a Training Pass account for users and provide account details, including your Program ID, which you will need to redeem training days.
To register for an instructor-led class, you will need your Program ID, which will be sent to you via email after purchase. Use the class schedule to select a class and begin the registration process. When prompted for payment method, select Pre-Paid Training, and enter your Program ID. Click Next to continue with the registration process.
The Training Pass administrator is the person to whom Esri will send all communications and usage reports. The Training Pass administrator is responsible for distributing the Program ID. The Program ID is required to redeem training days.
Training Pass reports are available on My Esri for individuals who have the View Training Pass permission enabled. If you have that permission, go to your organization’s page in My Esri, click the Training tab, then click Training Pass in the left-hand column.
The report includes the number of training days purchased, the number of training days consumed, the number of outstanding training days, and the Training Pass expiration date. Report data is refreshed daily. The View Training Pass permission can be requested from your organization’s My Esri administrator.
The Training Pass can be used as the payment method as long as Esri receives your class registration before the pass expiration date and if there are sufficient training days available for the class.
Requires foundational user type
What does "requires foundational user type" mean?
User types provide a flexible way for people to license the capabilities and apps they need to do their work in ArcGIS Online or ArcGIS Enterprise.
Every subscription requires at least one foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise. Creator and GIS Professional are foundational user types.
All dependent user types (Viewer, Editor, and Mobile Worker) must be purchased with at least one foundational user type or added to an existing organization. Dependent user types rely on a foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise.
Add a foundational user type
Creator: Purchasing the Creator user type helps users get started with ArcGIS Online. Create maps, perform spatial analyses, and share results with stakeholders in a variety of ready-to-use apps.
GIS Professional: The GIS Professional user type includes ArcGIS Pro, the world's leading GIS software, and full access to ArcGIS Online.