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Esri Nonprofit Organization Program Details

Eligibility designations

The Esri Nonprofit Organization Program (NPOP) is designed to provide any qualified nonprofit organization (NPO) with an affordable way to acquire Esri solutions. All applicants undergo a review process upon submission of the NPOP application, which considers formal tax-exempt status and the mission of the organization. In the United States, this is signified by your 501(c3) designation and National Taxonomy of Exempt Entities (NTEE) category. For international applicants, your organization's eligibility and tax-exempt verification will be determined by your local Esri distributor as part of the application process.

NPOs generally considered for NPOP membership include noncommercial entities with humanitarian, conservation, and community service missions. Commercial organizations; governmental entities; organizations with a primary focus on economic development; and primary, secondary, and higher education institutions are not eligible for the NPOP. While educational service organizations with a specific conservation, humanitarian, or community service mission may qualify, we strongly encourage universities and other higher education organizations to explore Esri's GIS for education programs.

In its sole business discretion, Esri reserves the right to determine the eligibility of an organization for the NPOP. As a result of that eligibility determination, Esri may either grant or deny an organization's application or participation for any reason. Program eligibility is not subject to external review. Esri further reserves the right to supplement or amend the program's eligibility guidelines at any time without notice.

Available program offerings

  • ArcGIS Marketplace
  • ArcGIS Living Atlas of the World
  • ArcGIS StoryMaps

  • One-year subscription
    • GIS Professional Advanced 
    • ArcGIS Pro extensions
      • ArcGIS 3D Analyst
      • ArcGIS Data Interoperability
      • ArcGIS Data Reviewer
      • ArcGIS Geostatistical Analyst
      • ArcGIS Network Analyst
      • ArcGIS Publisher
      • ArcGIS Schematics
      • ArcGIS Spatial Analyst
      • ArcGIS Tracking Analyst
      • ArcGIS Workflow Manager
      • ArcGIS Image Analyst
  • Community support via the ArcGIS resources website
  • No telephone support
  • Uncapped access to Esri online self-support via ArcGIS resources website and current forums

  • ArcGIS Enterprise Advanced, 16 cores
  • ArcGIS Enterprise Advanced extensions
    • ArcGIS 3D Analyst
    • ArcGIS Geostatistical Analyst
    • ArcGIS Network Analyst
    • ArcGIS Schematics
    • ArcGIS Spatial Analyst
    • ArcGIS Workflow Manager
  • ArcGIS Enterprise additional capability servers, 16 cores
    • ArcGIS Image Server
    • ArcGIS GeoEvent Server
    • ArcGIS GeoAnalytics Server
  • One-year subscription
  • Telephone support for one authorized caller
  • Community and self-help support via the ArcGIS resources website and Esri Support Services

  • One-year subscription
    • ArcGIS Desktop Advanced (single use)
    • ArcGIS Desktop extensions (single use)
      • ArcGIS 3D Analyst
      • ArcGIS Data Interoperability
      • ArcGIS Data Reviewer
      • ArcGIS Geostatistical Analyst
      • ArcGIS Network Analyst
      • ArcGIS Publisher
      • ArcGIS Schematics
      • ArcGIS Spatial Analyst
      • ArcGIS Tracking Analyst
      • ArcGIS Workflow Manager
      • ArcGIS Image Analyst
  • Community support via the ArcGIS resources website
  • No telephone support
  • Uncapped access to Esri online self-support via ArcGIS resources website and current forums

Enterprise agreements

The following enterprise agreements are designed to suit organizations of all sizes. These are annual renewable agreements. Software and software as a service (SaaS) offerings are outlined as follows:
 

Esri Nonprofit Organization Program
(GIS Professional Advanced version)
Tier 1 Tier 2 Tier 3 Tier 4
GIS Professional Advanced subscriptions 150 350 750 1,000
ArcGIS Online Viewer user types  200 450 1,000 1,500
ArcGIS Online Creator user types  200 450 1,000 1,500
ArcGIS Online service credits 15,000 35,000 75,000 100,000
ArcGIS Enterprise Creator user types  200 450 1,000 1,500
ArcGIS Hub Premium subscription   1 1 1 1
ArcGIS Monitor 16-core subscriptions 3 10 20 25
ArcGIS Enterprise Advanced 16-core subscriptions 3 10 20 25
ArcGIS CityEngine (single use) 2 2 2 2
Premium apps to use with specified named users in the following quantities:
— ArcGIS Community Analyst add-ons 50 100 250 500
— ArcGIS GeoPlanner for ArcGIS Online 25 50 125 250
— ArcGIS GeoPlanner for ArcGIS Enterprise 25 50 125 250
— ArcGIS Insights in ArcGIS Online 1 2 3 4
— ArcGIS Insights in ArcGIS Enterprise 2 3 4 6
— Location Sharing user type extensions for ArcGIS Online 50 100 250 500
— Location Sharing user type extensions for ArcGIS Enterprise 50 100 250 500
Esri User Conference passes provided annually 1 3 5 10
Tier 1 Help Desk individuals authorized to call Esri 4 4 4 4
Free registration to the Esri Federal GIS Conference and discount Esri User Conference and Esri Developer Summit registrations       X
Community and self-help support via the ArcGIS resources website and Esri Support Services       X

Esri Nonprofit Organization Program
(ArcGIS Desktop version)

Small Medium Large Uncapped
ArcGIS Desktop Advanced subscriptions (single use) Up to 150 Up to 350 Up to 750 Uncapped
ArcGIS Online Viewer user types and ArcGIS Online Creator user types 50 and 200 100 and 450 250 and 1,000 500 and 1,500
ArcGIS Online service credits 10,000 17,500 37,500 62,500
ArcGIS Enterprise Creator user types 200 450 1,000 1,500
ArcGIS Hub Premium subscription 1 1 1 1
ArcGIS Monitor 16-core subscriptions 3 10 20 Uncapped
ArcGIS Enterprise Advanced 16-core subscriptions 3 10 20 Uncapped
ArcGIS CityEngine (single use) 2 2 2 2
Premium apps to use with specified named users in the following quantities:      
— ArcGIS Community Analyst add-ons 50 100 250 500
— ArcGIS GeoPlanner for ArcGIS Online 25 50 125 250
— ArcGIS GeoPlanner for ArcGIS Enterprise 25 50 125 250
— ArcGIS Insights in ArcGIS Online 1 2 3 4
— ArcGIS Insights in ArcGIS Enterprise 2 3 4 6
— ArcGIS Tracker for ArcGIS Online 50 100 250 500
— ArcGIS Tracker for ArcGIS Enterprise 50 100 250 500
Esri User Conference passes provided annually 1 3 5 10
Tier 1 Help Desk individuals authorized to call Esri 4 4 4 4
Free registration to the Esri Federal GIS Conference and discount Esri User Conference and Esri Developer Summit registrations       X
Community and self-help support via the ArcGIS resources website and Esri Support Services       X

Tier 1 support provided by organization

  • Customer will provide Tier 1 Support through the Tier 1 Help Desk to all of customer's authorized users.
  • At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and troubleshooting procedures.
  • The Tier 1 Help Desk will be the initial point of contact for all questions and reporting of a case. The Tier 1 Help Desk will obtain a full description of each reported case and the system configuration from the user. This may include obtaining any customizations, code samples, or data involved in the case.
  • If the Tier 1 Help Desk cannot resolve the case, an authorized Tier 1 Help Desk individual may contact Esri Tier 2 Support. The Tier 1 Help Desk will provide support in such a way as to minimize repeat calls and make solutions to problems available to customer's organization.
  • Tier 1 Help Desk individuals are the only individuals authorized to contact Esri Tier 2 Support. Customer may change the Tier 1 Help Desk individuals by written notice to Esri.

Annual report of deployment for the Nonprofit Organization Program

At each anniversary date and 90 days prior to the expiration date of the Esri Nonprofit Organization Program, the customer will provide Esri a written report detailing all deployments, including preexisting software. Upon request, the customer will provide records sufficient to verify the accuracy of the annual report. 

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Thousands of nonprofit organizations around the world are part of the Esri Nonprofit Organization Program. Join them today.

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