Customer Care

Esri's ArcGIS self-service portals can provide real-time data on boil-water order notices service outages and restoration, and maintenance activities day or night.

Customers rely on data to help them make decisions on safety in the event of an emergency. Social media integration enables customers to engage directly with utilities, providing valuable feedback and insights.

Access to real-time data from field crews and integrated business systems provides customer service representatives with immediate answers to customer questions.