Customer Engagement

Helping customers help themselves

Esri helps you improve the customer experience through engagement touchpoints, from the start of service through the term of the relationship. Empowering your customers to access the information they want when they want it increases customer satisfaction. Enable them to facilitate their own initial service connection. Provide awareness of where the pipe network is located, inform them on planned projects and project status, and keep them current on restoration status when service is interrupted by an outage. ArcGIS provides better access to the information they need, resulting in more informed and satisfied customers.

Enhance your customers' experience

  • Timely communication

    Esri’s ArcGIS self-service portals can provide real-time data on outages and restoration. With social media integration customers can engage directly with utilities providing valuable feedback and insights.

  • Vital information

    Customers rely on data to make them aware of project activity and help them make decisions on safety in the event of an emergency. Hot spot analysis provides simple, effective information. 

  • Essential services

    Improve customer connections, provide developer assessments, and crew tracking for improved stakeholder management and services.
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Case Study

Northern Gas Networks Delivers Accurate Data

Learn how Northern Gas Networks improved the quality and consistency of address data to improve operational efficiency.

Read case study

How can GIS help your customer engagement efforts?

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