Integration Leads to Organization-Wide Benefits

Lehigh County Authority (LCA) has gained significant return on investment by integrating its billing system contact information, GIS data, and communications tools in one interface. GeoDecisions Notify streamlined the communications workflow for the entire organization, from field to office.

Join Mark Bowen, GIS and computer maintenance management system (CMMS) manager, to learn how Lehigh County Authority

• Leveraged customer billing information to communicate outages to its customers.
• Eliminated wasted time by connecting field operations and customer care staff.
• Streamlined project communication by leveraging GIS and Notify.
• Provides better information to customers by leveraging Cityworks information in Notify.