Advantage Program

Join hundreds of customers accelerating initiatives with strategic guidance and flexible access to Esri experts

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For federal customers
Two professionals looking at a tablet, overlaid with a colorful geospatial data visualization.

Strategic support to achieve your vision with confidence

  • Speed up time to value with an assigned advisor

    Get paired with an advisor to help define, document, and execute a plan for implementing GIS. Build a geospatial strategy that ensures you see sustained value from your tech.

  • Sustain success with ongoing collaboration

    Receive hands-on help from Esri consultants, instructors, and tech support staff. Stay agile with services that keep operations running smoothly as you develop new initiatives.

  • Work through any problem with Esri experts

    Your advisor coordinates support, services, and training so you can do more with the resources you have. Learning and Services Credits give you access to a wide range of Esri expertise.

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Turn your biggest ideas into results

The Advantage Program provides all the support you need to activate GIS where it matters most. An assigned advisor works with you to align your GIS program with organizational priorities and create practical plans for realizing—and maximizing—the full value of your geospatial investment.

Use your technology to support more workflows

Create applications—like interactive maps, self-service analytics tools, and dashboards—to respond to emerging business needs.

Enhance your organization’s most important functions

Bring speed and intelligence to high-impact work, like mapping new markets, reducing waste at work sites, or accelerating security response.

Apply cutting-edge technologies without guesswork

Use the latest GIS capabilities—like 3D mapping and AI—to make better predictions and decisions. Get guidance from the Esri teams that build the tech.

The architectural landmark, Rathaus in Vienna, Austria

Strategic support for breakthrough outcomes

Leverage the latest innovations—like geospatial AI and photorealistic 3D—to ensure every decision is grounded in insight and aligned with long-term goals.

An advisor shows you what’s possible with GIS

You’ll be paired with someone who understands your industry, GIS deployment, and goals. With a team of 200-plus experts, we’ve helped countless customers maximize the value of GIS.

  • A headshot of Hamid Yunus

    Hamid Yunus

    Advisor | Smart Cities
    Hamid has 19 years of experience in business strategy and consulting. He specializes in geospatial strategy and advising Esri’s strategic customers across the USA, Middle East, and Europe on smart cities, digital twins, and more.

  • A headshot of Trey Price

    Trey Price

    Advisor | Electric and Gas
    Trey has over seven years of experience at Esri and a decade in North Texas utilities. He specializes in next-generation network management with ArcGIS Utility Network, helping utilities improve efficiency, reliability, and infrastructure management.

  • A headshot of Georgie Trebizo

    Georgie Trebizo

    Advisor | Health and Public Safety
    Georgie is a former registered nurse and has an extensive GIS background. She specializes in geospatial strategies for large health organizations, helping leaders understand the connection between health and location.

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We help customers achieve more

Leading organizations have accelerated success with GIS through their program partnership.

TRANSPORTATION & LOGISTICS

FedEx extends their enterprise GIS capability

Esri supported FedEx through the Advantage Program, working with the IT group to deploy and enhance their enterprise GIS.

Now, business units across FedEx can use this strong foundation to build GIS-powered tools—including a sophisticated system for monitoring their fleet of airplanes to keep the company’s complex global services on track.

A map showing the locations of different airplanes over the Pacific Ocean

At FedEx, robust location-aware intelligence feeds a real-time understanding of global logistics operations.

STATE & LOCAL GOVERNMENT

The City of Raleigh, North Carolina, stays ahead of rapid growth

The City of Raleigh had a vision to bring modern, equitable services to their rapidly growing community—they just needed a strategy for using GIS technology to get them there.

The Advantage Program gave them the partnership and guidance they needed to deploy GIS as a core platform that integrates citywide data, centralizes decision-making, and supports public engagement. Now an Advantage Program customer for over 10 years, the city continues to take on new, innovative initiatives.

Gas station at dusk with multiple fuel pumps under a large canopy

The City of Raleigh adopted an enterprise-wide approach to GIS that includes digital twins, equity, real-time operations, and artificial intelligence.

INFRASTRUCTURE

Tampa International Airport creates a modern operational hub

Tampa International Airport was using paper-based workflows to manage operations. With over 23 million annual passengers and an average of 550 daily flights, they needed to modernize to maintain a high-quality experience for travelers.

The Advantage Program helped their GIS team of just two people transition the entire airport to a GIS-enabled command center that keeps their departments operating in sync—from concessions to emergency management to planning and development.

A geospatial digital twin of the Tampa International Airport made with ArcGIS

To maintain its designation as “America's favorite airport,” Tampa International Airport uses GIS-powered digital twins to enhance inspection and maintenance processes.

UTILITIES

The Lower Valley Water District extends GIS enterprise-wide

The Lower Valley Water District in El Paso County, Texas, wanted to modernize across the enterprise with GIS—but without a dedicated GIS team, they needed help.

With their Esri Advantage Program advisor to help them access training and turn big ideas into practical solutions, they went from just 15 GIS users to 80. Now, they are using GIS to create apps that can support business units from water rights management to meter maintenance.

A 2D map showing water utility assets in a neighborhood with a pop-up that shows inspection report details

The Lower Valley Water District uses GIS technology and maps for tampering inspections to ensure responsible water management.

Get started with Esri Professional Services

Talk to a sales expert about what offers and programs can help your organization get maximum value from geospatial technology.