Esri Technology Enables Utility to Upgrade Billing System

Holy Cross Energy Saves Money, Improves Customer Service with Street and Security Light Project

October 18, 2012

Redlands, California—Holy Cross Energy, a member-owned electric cooperative utility that serves more than 55,000 consumers in western Colorado, recently used Esri technology for a street and security light project that has helped update and correct its billing system.

"We have saved $442 per month for one of the towns we serve, as they were paying for devices that no longer existed and were paying for higher wattage bulbs than they should have been," said Holy Cross Energy meter supervisor Tonya Warmenhoven. "An association in our service area, on the other hand, had been getting free street lighting and the address marker power for at least 10 years. They are now billed $600 per month for 178 new devices we have added."

The utility's security and streetlight project involved digitally mapping security lights and streetlights within its service area using GPS, aerial photographs, and a custom web mapping application powered by Esri's ArcGIS technology.

Holy Cross Energy can now provide correct information to its consumers and its billing department. Service and billing personnel now have precise data about devices in the field. In the past, field crews would have had to call the billing department to get information about street and security lights. Now they have access to that data via laptops in the line trucks.

Read more about how Holy Cross Energy implemented its street and security light project.

# # #

Press Information:
Jessica Wyland, Esri
Tel.: 909-793-2853, extension 1-3345
E-mail (press only):
General Information:

Contact Us | Privacy | Legal | Site Map