Solution details
Platform:
Server
Description:
The Online Engagement component of Elements XS offers several key features for both citizens and contractors: *Login and Submission: Citizens and contractors can log in to a website to submit problems, service requests, applications, permits, and more. *Submission Tracking: Users can track the progress of their submissions as they move through the organization. *Integration with Elements XS: Submissions by citizens and contractors are seamlessly integrated with Elements XS, because it's a component of Elements XS. *Interaction with Users: Internal Elements XS users can comment on submissions and update citizens and contractors as submissions progress. *Notifications: Users are notified of the progress of their submissions and can log in to check statuses at any time. *Payments: Citizens and contractors can make payments for services directly through the portal. *Subscriptions: Users can subscribe to receive updates regarding their submissions. *GIS Integration: All tickets are integrated with the client's GIS for full GIS-based reporting and analysis. This system enhances transparency and communication between citizens, contractors, and the organization, making it easier to manage and resolve issues efficiently.
Industries:
Community Development,Electric & Gas,Forestry,Highways & Roads,Parks & Recreation,Public Works,Water, Wastewater & Stormwater