Southern California Water Utility Improves Services with Maps, Data

June 13, 2011

Redlands, California—Western Municipal Water District in Riverside, California, gives its office and field staff easy access to location-based data and maps using GIS technology from Esri. Through Esri's small utility enterprise license agreement (ELA) the utility was able to expand its use of GIS technology to monitor underground service alerts, report leaks, perform preventive maintenance, monitor test stations, notify customers of shutoffs, and calculate fees for meter installations.

Western Municipal Water District serves roughly 24,000 retail and 8 wholesale customers with water from the Colorado River, State Water Project, and groundwater.

"The small utility ELA allows us access to software that we might not have otherwise used and gives us the flexibility to have more users of more GIS products in multiple locations," said Greg Duecker, Western Municipal Water District's director of administration. "We also are taking advantage of education support on Esri's Virtual Campus website. Through these types of advanced business practices, our district can be as efficient as possible."

Esri's Small Utility ELA program affords utilities unlimited deployments of Esri's core ArcGIS platform as well as maintenance and support for products, staff training, passes to the Esri International User Conference, and Esri data models. The Small Utility ELA program is open to utilities with 100,000 or fewer meters/connections.

For more information regarding ELAs for small utilities, visit

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Jessica Wyland, Esri
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