Simplifying How Users Access ArcGIS

New User Types Provide More ArcGIS Capabilities to Each Access Level

Organizations increasingly rely on GIS as a foundational IT system for mission-critical work. Esri continues to evolve ArcGIS as an enterprise-ready technology platform—available as an Esri-hosted software as a service, as well as a self-hosted geospatial infrastructure—that seamlessly integrates with other IT systems to bring the power of geospatial technology to the enterprise.

With the June 2024 update to ArcGIS Online, Esri updated ArcGIS user types—which provide the primary way to license and securely access the capabilities of ArcGIS—to offer expanded access to those capabilities across desktop, web, and mobile environments. This gives users the support and flexibility they need to work from anywhere, on any device. To simplify the administration process, Esri has included a set of most-used capabilities in each user type role.

A graphic with maps and three people using devices that shows the increasing capabilities of each role, starting with Viewer on the left and continuing, from left to right, to Contributor, Mobile Worker, Creator, Professional, and Professional Plus
Esri’s updated user types give users and their teams more ArcGIS capabilities at each access level.

Traditionally, users have accessed many ArcGIS capabilities through individual products, apps, and extensions—all with varying levels and forms of licensing, pricing, and entitlements. With Esri’s updated model, users and their teams get more ArcGIS capabilities than ever before at each access level. Rather than licensing multiple products, extensions, and apps, role-based user types provide tailored access to the ArcGIS capabilities that different users across an organization need. This approach delivers roles attuned to every user level, from those needing the lightweight Viewer and Contributor user type capabilities to those who need the most advanced capabilities of the complete ArcGIS system in Professional Plus. This simplified access quickly enables broader collaboration across stakeholders.

Read on to find out more about the benefits of the updated user types, what they are, how to use them to collaborate among roles in an organization, and how to smoothly transition to them.

Access ArcGIS Capabilities Anywhere

Esri’s updated user types deliver secure, flexible, and expanded access to ArcGIS. Here are the key benefits:

From having access to more capabilities at each role level to streamlining licensing management, the updated user types offer a range of benefits to organizations of all sizes.

Explore Esri’s Updated User Types

User types provide different levels of access to ArcGIS, ensuring that teams can employ the technology to collaborate efficiently and increase the reach of spatial capabilities across an organization. Some users need to map, analyze, and manage data. Other collaborators need to securely view, interact with, and perform basic reviews and editing of data.

Users who need to map, analyze, and manage data can choose from among the Creator, Professional, and Professional Plus user types. Each user type delivers access to a complete GIS, with more advanced capabilities available at each successive role level. These user types are a common place for users to get started, regardless of whether they’re working in ArcGIS Online, ArcGIS Enterprise, or ArcGIS Pro. They offer flexibility as an organization’s needs grow by allowing users to move up to the next level, add on apps and extensions, and incorporate additional user types.

A man—with glasses holding a tablet—who represents the Creator user type
A woman using a laptop who represents the Professional user type
A man in a suit jacket holding a large tablet who represents the Professional Plus user type

Organizations can extend the reach of their GIS by giving additional team members roles that allow them to collaborate with internal content. Additionally, organizations can continue to provide public access to maps and open data. The Viewer, Contributor, and Mobile Worker user types support specific internal organizational needs.

A curly haired woman using a tablet who represents the Viewer user type
A woman holding a tablet who represents the Contributor user type
A man in a high-visibility vest and hard hat using a tablet who represents the Mobile Worker user type

Everything in the Viewer, Contributor, and Mobile Worker user types is included in the Creator, Professional, and Professional Plus user types except location sharing. The Location Sharing user type extension is included with Mobile Worker and can be added onto Creator and higher.

Boost Collaboration Across the Organization

Esri’s updated user types enable more users within an organization to securely leverage the power of ArcGIS. The user types are designed to foster collaboration by enabling users to work together in one unified environment. Here are some examples of how an organization can apply user types to successfully complete tasks and workflows.

A content creator utilizing the Creator user type can design and share interactive maps. With Creator, this user has access to new web editing tools as well as ArcGIS Pro Basic, so they can not only build maps but also share them with stakeholders via ready-to-use apps as part of the company’s decision-making processes. The content creator can share these maps and apps with any organizational stakeholders who have a Viewer user type, and those stakeholders can join a project and view and interact with any related maps.

A data editor leveraging the Contributor user type is responsible for reviewing and refining data on the web that was collected from the public. But this data editor relies on a cartographer to build interactive data visualizations. To produce these visualizations, the cartographer is assigned the Professional Plus user type, giving them access to ArcGIS Pro Advanced and its extensions. With Contributor, the data editor can view and update the public data entries while the cartographer, with their Professional Plus user type, can create high-end cartography. The organization can then share that map with the public.

A GIS specialist is assigned the Professional user type, which allows them to create complex data models using ArcGIS Pro Standard. The GIS specialist can then publish the data to ArcGIS Online or ArcGIS Enterprise and create a web map for field technicians to use in focused field apps. Each technician is assigned a Mobile Worker user type, so they can sign in to the field app, find the web map, and add data collected in the field as needed.

These real-world examples demonstrate the versatility and effectiveness of the updated user types in ArcGIS. By assigning people to the appropriate user types, organizations can optimize their licensing investments, empower users with the right capabilities, and foster a collaborative work environment that drives success.

Using the Updated User Types

Updated user types for ArcGIS Online and ArcGIS Enterprise are now available. But what does this mean for current subscriptions, and how can users get started?

For ArcGIS Online Users

ArcGIS Online users can take advantage of the updated user types now. The updated user types became available with the June 2024 update of ArcGIS Online, delivering expanded capabilities and apps to each role.

For ArcGIS Enterprise Users

Updated user type licenses for ArcGIS Enterprise became available to purchase with the June 2024 update of ArcGIS Online and will be available for use in ArcGIS Enterprise in November 2024 upon upgrading to version 11.4.

For ArcGIS Pro Users

Since ArcGIS Pro can be administered through ArcGIS Online and ArcGIS Enterprise, the updates will be reflected in their respective releases.

Learn More

Explore the updated user types or contact your Esri representative to learn more.