Manage Your ArcGIS Online Organizational Account Quickly and Easily

If you’re an administrator for your ArcGIS Online organizational account, member management is likely an important part of your work. To ensure that you have enough time for everything on your to-do list, efficiency is key.

The Members tab on the ArcGIS Online Organization page provides a central location for managing members. Whether you need to assign add-on app licenses, add members to groups, or perform any other member management task, ArcGIS Online includes time-saving capabilities, such as filters and bulk actions, to help you get the job done.

You can see these capabilities at work when doing the following common member management tasks:

Manage App Licenses and Groups

For example, if you wanted to use these management capabilities to assign ArcGIS Navigator licenses to the mobile workers in your organizational account, you would follow these steps.

  1. Sign into ArcGIS Online as an administrator and click Organization at the top of the site. Then click the Members tab to see a list of your organizational account’s members.
  2. Find the mobile workers who need Navigator licenses by using Filters, on the left. Under User type, select Field Worker to filter the list of members.
  3. With only the mobile workers listed, you can quickly assign ArcGIS Navigator to these members. Check the Member box at the top to select all the members, then click Manage add-on licenses.
  4. Find and select ArcGIS Navigator, then click Save. Now all mobile workers in the organizational account have a Navigator license.


Find the mobile workers who need ArcGIS Navigator licenses by using Filters, on the left. Under User type, select Field Worker to filter the list of members

Assign Members to Groups

In the same scenario, the following steps show how you would add the members you just provided with Navigator licenses to a group you created for managing mobile staff and data collected in the field.

With the mobile workers still selected, go to the More menu and click Assign groups.
Search for the group, select it, and click Save. The mobile workers are now members of the group.

In just a few clicks, you assigned Navigator licenses to mobile staff in your organization and you assigned those members to a field data collection group.

Allocate More Credits to Members

Credit management is a common task for many organizational account administrators, but it doesn’t have to be time-consuming.

As members of your organization complete their daily work in ArcGIS Online, the number of credits allocated to them may become low. To avoid receiving a slew of email requests for more credits, you can proactively update the credit allocation for members who are running low. Again, the filters on the Members tab are your best friends.

  1. If necessary, start by clearing the existing filters and selections to return to the full list of members.
  2. Expand the Credits remaining filter. You want to find members who have fewer than 300 credits remaining so that you can increase their allocation to 500 credits. Under Less than, type “300” and click Enter to filter the members list.
  3. Select all the members in the filtered list by using the check box at the top, then click Manage credits.
  4. In the Set credit allocation box, increase the credit allocation and click Save.
  5. And that’s it. Members can continue their work without interruption because they have enough credits. And you don’t need to spend time responding to emails.

Everyone wins.


Proactively assigning more credits to members keeps things running smoothly.

Remove Licenses for Inactive Members

As members come and go—or change roles, departments, or teams—some cleanup is required to free up or reassign resources like app licenses. Your organization may have staff members who don’t work with ArcGIS Online and you need to make any app licenses assigned to them available for other members to use. You can do this quickly using the Last login and App filters.

  1. Expand Last login and click Never. This will filter the list to show members who have never signed in. Then, expand the App filter and select the add-on app you want to reassign, such as ArcGIS Insights.
  2. Select the members in the newly filtered list and click Manage Add-on licenses.
    In the Manage add-on licenses window, uncheck the box for the app license you want to unassign.
  3. Click Save. The licenses are removed from the inactive members and are now available to be assigned to members who need them.

Change the Ownership of Items

For organizational account administrators, a common task is managing members’ content. For example, suppose several employees have left your company in the last month, but your company wants to maintain the valuable content assets they owned. Reassigning their content to another owner allows the organization to continue maintaining the items. Fortunately, ArcGIS Online offers an easy way to transfer these items in bulk.

  1. Find and select each of the members whose content you want to reassign.
  2. Click the More menu, then click Transfer content.
  3. In the Transfer content window, select a new owner and a target folder for the items, then click Transfer.

That’s all there is to it.


Use filters to add members to groups, assign licenses, allocate credits, and identify members with licenses who are not using them so those licenses can be reassigned.


To learn more about managing members and other organizational account administration tasks, see the following:

ArcGIS Online resources

Find the latest resources for ArcGIS Online, including blog articles and help documentation.

Administer ArcGIS Online

Videos, lessons, and blog articles show you how to configure ArcGIS Online.

ArcGIS Online Implementation Guide
View essential tasks and best practices for setting up ArcGIS Online.

Esri Community: ArcGIS Online
Exchange ideas, solve problems, and build relationships with the ArcGIS Online community.

About the author

Jennifer Wrightsell-Hughes

Jennifer Wrightsell-Hughes is the documentation lead for ArcGIS Online. She has a degree in journalism and over 20 years of experience writing and editing product documentation, lessons, and other content. In her spare time, Wrightsell-Hughes enjoys practicing yoga, painting, and spending time at her cottage.