ArcGIS Solutions

Exploring the new Watch Center Solution

ArcGIS Solutions helps you make the most of your GIS by providing purpose-driven, industry-specific configurations of ArcGIS.

In her recent blog, Carrie Speranza introduced Watch Center, a new ArcGIS Solution for ArcGIS Online designed to help Emergency Operations Centers, Security Operations Centers, or Facility Operations Centers continuously monitor a diverse set of threat and hazard feeds so they can understand the impact to people and places of interest.

This blog will go one step deeper and provide an overview of Watch Center capabilities.

Real-time all-hazard feeds

Watch centers track various sources, from traditional news to social media, for threats and hazards that could impact their organization. When performed manually, organizations risk delayed response or even missed threats as watch officers face information overload and struggle to keep up.

To overcome this challenge, Watch Center includes ready-to-use connections to real-time hazard feeds from the ArcGIS Living Atlas and pre-configured connections for threat feeds in ArcGIS Marketplace.

Realtime feeds in watch center

The feeds available for purchase on ArcGIS Marketplace include industry leaders in curated real-time risk intelligence. Use of the partner feeds in the solution is optional, but recommended. Watch Center also includes an ArcGIS Velocity analytic to poll, standardize, and merge real-time feeds, then trigger watch alerts when events occur within your watch areas. A second analytic monitors for updates to your organizational locations so your watch areas stay up to date.

Review Stats page of Watch Center app
Watch Center helps you understand recent statistical trends by alert category so you can passively monitor topics of interest.

Streamline all-hazards event monitoring

The Watch Center app is used by watch officers to monitor for alerts occurring in your watch areas, create and manage reports to stakeholders, and manage your watch areas. As watch officers may need to work on the go, the app is fully supported on mobile browsers.

The app displays watch alert statistics for the past 24 hours by category, so watch officers can passively monitor emerging trends. The categories displayed are fully configurable, so that organizations can focus on monitoring topics of greatest importance.

Monitor alerts page of Watch Center app
A single consolidated view of watch alerts expedites risk monitoring and assessment.

The Watch Center app is also used to monitor alerts in your watch areas. Alerts can be filtered and reviewed on the map relative to their watch area and other contextual layers, and pop-ups include alerts details and original source links. If an alert poses risk, the app can be used to create a watch report for stakeholders. If an alert is not relevant, it can be dismissed from the list.

Manage reports page of Watch Center app
Once a watch officer determines an alert poses organizational risk and creates a watch report for stakeholders, Watch Center can be used to manage the report throughout its lifecycle.

Watch reports can also be managed using the the Watch Center app. Watch officers can view and update active reports, create new manual reports, generate emails to share with stakeholders, and view and edit point of contact data.

Edit watch areas page of Watch Center app
Watch Center helps you create and manage watch areas for alert monitoring.

Lastly, the Watch Center app helps manage the watch areas where alerts can occur. Watch officers can create and update location points and polygons used as watch areas, including buffer distances, status, and points of contact.

Watch Reports Dashboard
Stakeholders can use the Watch Reports dashboard to view and act on events that pose organizational risk.

Quickly understand risks

The Watch Reports dashboard is used by stakeholders and decision-makers to view the watch reports created by watch center officers. The dashboard is supported in desktop and mobile views so decision-makers have access anytime and anywhere they need it. They can easily view all active reports as a list and on a map, filter reports by timeframe, priority, watch area, and type, and review the details of each report so they can determine how to respond.

Learn more

For more information about the Watch Center solution, check out the following resources:

About the author

Chris is the product owner for Law Enforcement solutions at Esri.

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