The classic Crowdsource Reporter, Crowdsource Manager, and Crowdsource Polling apps have served their purpose well. However, these legacy apps are scheduled to retire—as outlined in the ArcGIS Configurable Apps Retirement Roadmap. Now is the time to transition to modern alternatives.
The Reporter Instant App and Manager Instant App have reached full feature parity with these retiring templates. They offer a more refined experience for both public engagement and internal report management. With responsive layouts, built-in commenting, intuitive editing tools, and streamlined configuration, these apps simplify the process of collecting input and managing reports—creating a flexible foundation for end-to-end issue reporting and resolution workflows.
For organizations that prefer a structured, solution-based approach, the Citizen Problem Reporter solution also remains available. It offers a fully packaged reporting workflow with preconfigured apps, maps, layers, and dashboards—ideal for quickly delivering a complete experience for submitting, managing, and visualizing community issues.
Here’s a breakdown of their key capabilities.
Key Highlights: Reporter Instant App
- Supports one map with multiple layers.
- Submit reports by selecting a location on the map and completing a configurable form.
- Interact with existing reports—view details, comments, and attachments directly in the app.
- Supports commenting workflow using a related table, enabling feedback or follow-up.
- Users can Like or Dislike reports to show agreement or engagement.
- Supports optional sign-in or anonymous access, depending on the workflow.
- Signed-in users see their profile image on submitted comments.
- ‘My Reports’ panel allows users to revisit their own reports and comments.
- Optional boundary validation restricts submissions to a defined area.
- Highly configurable using Instant Apps builder—control layout, map tools, and behavior.
- Optimized for mobile and desktop with intuitive form–map interactions.
Key Highlights: Manager Instant App
- Supports up to 20 maps, each with multiple layers.
- Integrated review and editing interface with table, map, and pop-up panel.
- Switch between maps or datasets using built-in toggles.
- Advanced filtering and search: attribute filters, map-extent filtering, full-text search, and column search.
- Flexible layouts: split view, map-focused, or table-focused.
- Multiple editing modes:
- Inline table editing.
- Pop-up form editing (with attachments and related records).
- Geometry editing and new feature creation.
- Export table queries as CSV.
- Intuitive feature management: zoom-to, hover highlight, delete, clear selection, refresh.
- Mobile-friendly controls for managing reports on phones or tablets.
- Customizable table: set field visibility/order, layer visibility, feature selection mode, default layout, basemap, and theme options.
- View/edit attachments and related records directly in-app.
Key Highlights: Citizen Problem Reporter Solution
- An ArcGIS Solution with preconfigured crowdsourcing apps for collecting, reviewing, and tracking non-emergency issues including:
- A Reporter Instant App configuration for public reporting.
- A Manager Instant App configuration for internal review and triaging.
- An operations dashboard to visualize status, locations, and trends.
- The solution comes with ready-to-use apps, maps, forms, and layers that can be extended if needed.
- Supports photos, attachments, status updates, and map-based workflows.
- Easily extended for specific categories (e.g., graffiti, potholes).
- Can be quickly deployed and used by local governments.
- Supported in ArcGIS Online and ArcGIS Enterprise.
Summary
With these modern apps and solution offerings, organizations can deliver seamless reporting experiences to the public and streamline internal workflows for managing and reviewing issues. Whether starting fresh or transitioning from legacy apps, Instant Apps provide a flexible, scalable foundation that continues to evolve with each ArcGIS Online release.
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