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Frequently Asked Questions

Learn about registration, event attendance, and more.


Please refer to the Registration Details page for registration deadlines.

The cost to attend this invitation-only event is $299. Please refer to the Registration Details page for more information on how to submit your request to attend this summit.

Yes, registration for this event is restricted due to limited space at the venue.

No, you cannot register on-site.

Once your request to attend is approved and your registration has been submitted, you will receive an email confirming that we have received it. If we’re unable to confirm the information provided, we will contact you.

For cancellations received after October 7, 2024, registrants will forfeit 50 percent of their registration fee.

Confirmed registrants who do not participate or who cancel after October 22, 2024, will forfeit their entire registration fee. Registrations received after this date will not be eligible for refunds. If you need to cancel due to special circumstances, please email with your request for review.

Substitutions for approved registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded.

Please note, canceling your registration does not automatically cancel your housing reservation, if applicable.

General attendance

The 2024 Esri Planning Directors Summit will be held at the Hilton West Palm Beach in West Palm Beach, Florida.

Esri is committed to protecting the health and safety of our attendees, exhibitors, employees, and presenters. We follow the established protocols from the Center for Disease Control (CDC) and local health authorities and ask that all event attendees do the same. We encourage everyone to make informed decisions about attending our events in the best interest of their health as well as the health of others.

Learn more about our on-site health and safety protocols—visit our dedicated hub site.

Inappropriate behavior will not be tolerated. If you witness or are subjected to inappropriate behavior or have any other concerns, notify an Esri staff member at our Registration Desk as soon as possible. Appropriate action will be taken to ensure that the event maintains a safe and constructive environment for everyone—free of harassment, aggression, and intimidation.

The consequences of such behavior may include, but are not limited to, the following:

  • Immediate removal from a session or meeting
  • Restricted access to future Esri events
  • Denial of admission to future Esri events

Esri reserves the right to take any or all of these disciplinary actions as deemed necessary for all events. We ask that all Esri staff and event attendees be mindful of the  Esri Code of Conduct for conferences and community spaces during this event.

Upon request, we can provide a certificate of attendance after the event. Email to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri Planning Directors Summit.

For the safety and security of all involved, all event sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered event attendees must be at least 18 years of age.

Infants (children under two years of age) may accompany registered attendees into event sessions and other activities if placed in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other activity attendees, the parent should step out to attend to the infant (please see the Esri Code of Conduct for conferences and community spaces).

Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.


Service animals (as defined by the ADA’s standards) are welcome at the event. Service animals are defined as dogs that are "individually trained to do work or perform tasks for an individual with a disability.” Please reach out to the Esri accessibility team if you have any special requirements.

Request to attend this invitation-only event

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