Helping customers help themselves
Empowering customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on the top of customers' minds. Location-based data plays an integral role in providing this information in a timely and efficient manner. Esri's ArcGIS technology provides better access to the information they need, resulting in more informed, knowledgeable, and satisfied customers.
Communication Tool Increases Customer Satisfaction
Lehigh County Authority implemented GeoDecisions Notify with ArcGIS to distribute critical information quickly and securely during emergencies.Case study
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