Esri is passionate about our customers and strives to provide a positive customer experience across our business. As part of this commitment, our team recently reviewed user types to understand more about how they are used and if they continue to meet our customers’ needs.
During an evaluation of our existing user types, we learned customers find them confusing. The feedback received included that people find there are too many user types available, and it is unclear which user types are required when.
Firstly, thank you for your feedback! This helps us continually improve our offering to better suit your needs. Secondly, we heard you loud and clear and decided to streamline our user types to simplify things for everyone.
In early 2023, Esri is retiring two user types: Storyteller and Insights Analyst. This will happen for ArcGIS Online customers with the ArcGIS Online February 2023 release. For ArcGIS Enterprise customers, the user types will retire ArcGIS Enterprise v. 11.1 in March 2023. While we are retiring these user types, don’t worry, as these apps will continue to be available inside ArcGIS.
Storyteller User Type Retiring
The Storyteller user type provides users with access to ArcGIS StoryMaps. When the user type retires, ArcGIS administrators will need to assign the Creator user type or a GIS Professional user type to authors looking to access ArcGIS StoryMaps.
- The Storyteller user type is no longer available for purchase.
- Organizations with existing Storyteller user types will receive Creator user types at the same cost until their contract renews.
- ArcGIS StoryMaps is not retiring. Only the Storyteller user type is retiring.
Insights Analyst User Type Retiring
The Insights Analyst user type provides users with access to ArcGIS Insights. When the user type retires, ArcGIS administrators will need to assign the Creator user type plus ArcGIS Insights Premium App to authors looking to access ArcGIS Insights.
- The Insights Analyst user type is no longer available for purchase.
- Organizations with existing Insights Analyst user types will receive Creator user types plus ArcGIS Insights Premium Apps at the same cost until their contract renews.
- ArcGIS Insights is not retiring. Only the Insights Analyst user type is retiring.
When do the Storyteller User Type and the Insights Analyst User Type retire?
The two user types retire in line with the upcoming ArcGIS releases:
ArcGIS Online: February 2023
ArcGIS Enterprise: March 2023
For exact dates, please refer to the product release communications you typically receive.
Is it still possible to purchase the Storyteller and ArcGIS Insights Analyst user types?
No, these user types are no longer available for purchase.
How do I update ArcGIS user types?
ArcGIS administrators can follow these step-by-step instructions to make user type updates:
When will I receive the replacement Creator user types?
The ArcGIS Online Creator user types will be added to the affected subscriptions approximately two weeks prior to the Online release in February 2023.
How do I know if I have a Storyteller or Insights Analyst user type?
Please contact your ArcGIS administrator to confirm your user type.
What will happen when my user type retires?
If you are assigned the Storyteller or Insights Analyst user type, you will not be able to access the ArcGIS system after your current contract ends. Please contact your ArcGIS administrator to update your user type to avoid any service disruption.
Will I lose my work after these user types retire?
No, you will not lose the data and projects made under the Storyteller or Insights Analyst user types. However, you will need to update your user type to access it after the retirement date.
What user type should I use to access ArcGIS StoryMaps?
After the user types retire, please use the Creator or GIS Professional user types to access ArcGIS StoryMaps.
What user type should I use to access ArcGIS Insights?
After the user types retire, please use the Creator user type plus ArcGIS Insights Premium App to access ArcGIS Insights.