Organizations responsible for infrastructure rely on work management processes to coordinate inspections, maintenance, field operations, and asset-related activities. Across transportation networks, utilities, parks, and public works, success depends on getting the right work to the right people at the right time.
ArcGIS Solutions provides a collection of industry-specific configurations of ArcGIS that help organizations address common business challenges, such as managing infrastructure work. Built on best practices, these solutions help accelerate deployment, reduce implementation effort, and modernize operations.
Work management solutions today
Several of our solutions focus on work management. By combining field and office workflows, they let teams plan, assign, perform, and monitor work, streamline asset-focused activities, and gain visibility across the entire work life cycle.
These solutions help organizations support several common activities:
- Build an authoritative asset repository
- Manage and perform field work
- Monitor asset conditions and operations
- Inform and engage stakeholders
The road ahead
Work management solutions are evolving to take advantage of newer platform capabilities, including tasks in ArcGIS Field Maps. By connecting assets, inspections, maintenance, and field operations through standardized workflows, they give users a more consistent experience and help organizations manage work from planning through completion.
Operations and maintenance managers also get a clearer understanding of current work, completed activities, upcoming maintenance, and overall operational performance, which supports better resource allocation, greater situational awareness, and faster operational decision-making.
What’s new in the ArcGIS Solutions November 2026 release
Beginning with the November 2026 release, work management solutions will use ArcGIS Field Maps tasks to support recurring maintenance and inspection, generate scheduled work, and monitor completion. Organizations can apply these capabilities to establish preventive maintenance programs that shift operations from reactive to proactive.
The result is improved asset reliability, fewer service interruptions, reduced emergency response activities, and extended asset lifespans.
Starting with this release, the following work management solutions are implementing ArcGIS Field maps tasks and, in some cases, will no longer use ArcGIS Workforce, which is retired as of the ArcGIS Online Q4 release:
- Parks and Grounds Management
- Roadway Management
- Sign Management
- Signal Management
- Streetlight Management
- Tree Management
These solutions help public works and parks organizations inventory publicly owned assets, conduct routine inspection and maintenance, and understand asset condition.
Also new in November is the CCTV Program Management solution, which helps sewer utilities plan pipe inspection programs, track inspections and maintenance, and turn closed-circuit television (CCTV) observations into actionable spatial data.
Join the journey
The November 2026 changes are just the beginning of an evolution for our work management solutions. As additional solutions are released and new capabilities become available, we’ll continue to share updates, best practices, and implementation guidance with the Esri Community.
Whether you already use our work management solutions or are exploring new approaches, we invite you to follow along and discover what’s possible.
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