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Frequently Asked Questions

Learn about registration, event attendance, and more.

Registration questions

You will use an Esri Events account. This new account is not linked to any other Esri or ArcGIS Online account. It will be used to register and sign in to the event portal and Esri Events app.

If you’ve already signed in to the 2024 Esri User Conference (Esri UC) with your ArcGIS Online account to submit content or an exhibitor application, click “Forgot password?” to create your new Esri Events account.

An Esri Events account is a new universal event username and password that can be used for all Esri events. Once you create your new profile, it will be saved into our event management system.

This new profile will replace all previous methods used to sign in, such as your My Esri or ArcGIS Online accounts. Your Esri Events account will streamline signing in and allow you to access all event-related activities, such as

  • Registering for events.
  • Submitting abstracts.
  • Exhibitor applications.
  • Using the Esri Events App.

To create an Esri Events account, you’ll need to provide the following:

  • First name
  • Last name
  • Email address
  • Password

Yes, your new Esri Events account will be used to sign in to the Esri Events mobile app after you have registered.

No, the Esri Events account is not connected to any other Esri account.

Please refer to the Registration Details page for information on attendee types and deadlines.

The cost of this event will vary depending on the attendee type. Please refer to the Registration Details page to find your applicable rate.

Yes, this event is not limited to US residents.

Yes, you can register on-site.

Once you submit your registration, you will receive an email confirmation. If we are unable to confirm the information provided, we will reach out to you.

For cancellations received after June 16, 2024, registrants will forfeit 50 percent of their registration fee.

Confirmed registrants who do not participate or who cancel after July 1, 2024, will forfeit their entire registration fee, and registrations received after this date will not be eligible for refunds. If you need to cancel due to special circumstances, please email with your request for review.

Substitutions for registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded. Canceling your registration does not automatically cancel your housing reservation, if applicable.

General attendance questions

Registration and badge pickup is in the San Diego Convention Center as well as in hotels where 2024 Esri UC events are located. You can also pick up your badge at the San Diego International Airport on select days.

San Diego Convention Center

Hall E

San Diego Convention Center–Hall E: Badge Pickup
Saturday, July 137:30 a.m.­–5:00 p.m.
Sunday, July 147:30 a.m.­–5:30 p.m.
Monday, July 157:00 a.m.–5:00 p.m.
Tuesday July 167:30 a.m.–5:00 p.m.
Wednesday, July 177:30 a.m.–5:00 p.m.
Thursday, July 188:00 a.m.–2:00 p.m.

Hilton San Diego Bayfront

Indigo Level

Hilton San Diego Bayfront—Indigo Level: Badge Pickup
Friday, July 125:00 p.m.–7:00 p.m.
Saturday, July 137:30 a.m.–5:00 p.m.
Sunday, July 147:30 a.m.–5:00 p.m.
Monday, July 157:30 a.m.–10:00 a.m.
Tuesday, July 167:00 a.m.–2:00 p.m.

Marriott Marquis Hotel

Grand Marquis Ballroom Foyer (North Tower)

Marriott Marquis Hotel—Grand Marriott Ballroom Foyer (North Tower): Badge Pickup
Saturday, July 137:30 a.m.–5:00 p.m.
Sunday, July 147:30 a.m.–5:00 p.m.

San Diego International Airport

Terminals 1 and 2 at Baggage Claim

San Diego International Airport—Terminals 1 and 2 at Baggage Claim: Badge Pickup
Friday, July 122:00 p.m.–7:00 p.m. (badge pickup only)
Saturday, July 137:00 a.m.–6:00 p.m. (badge pickup only)
Sunday, July 147:00 a.m.–6:00 p.m. (badge pickup only)

Esri is committed to protecting the health and safety of our attendees, including exhibitors, employees, and presenters. We follow the established protocols from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health authorities and ask that all in-person event attendees do the same.

We encourage each individual to make informed decisions about attending our events in the best interest of their health as well as the health of others.

Learn more about our on-site health and safety protocols—visit our dedicated hub site.

Upon request, we can provide a certificate of attendance after the event. Email to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri User Conference.

Inappropriate behavior will not be tolerated. If you witness or are subjected to inappropriate behavior or have any other concerns, notify an Esri staff member at our Registration Desk as soon as possible. Appropriate action will be taken to ensure that the event maintains a safe and constructive environment for everyone—free of harassment, aggression, and intimidation.

The consequences of such behavior may include, but are not limited to, the following:

  • Immediate removal from a session or meeting
  • Restricted access to future Esri events
  • Denial of attendance to future Esri events

Esri reserves the right to take any or all of these disciplinary actions as deemed necessary for all events. We ask that all Esri staff and event attendees be mindful of the Esri Code of Conduct for Conferences and Community Spaces during the event.

Go to the code of conduct

The dates for the next Esri User Conferences in San Diego are as follows:

  • July 14–18, 2025
  • July 13–17, 2026
  • July 12–16, 2027
  • July 10–14, 2028

Esri Events app questions

To download the app, visit our Esri Events App page.

Go to the app page

Get access to the Esri Events app with the same Esri account credentials that were used for your event registration.

If you can't remember your account info, verify your ID and password by referencing your registration confirmation email.

Yes, if you are registered for the event, your scheduled sessions and items you mark as favorites will automatically transfer when you sign in to the Esri Events app.

Additionally, if you change your personalized schedule in the app, those sessions will be transferred to the detailed agenda on the web.

Please note, only registered attendees have access to schedule the sessions associated with their registration.

Accessibility questions

As a global event with a diverse community, Esri embraces and respects the religious affiliations of our community. Attendees have access to a prayer or quiet space to reflect, meditate, and practice their faith at our event. Please visit the Information Desk in the Grand Lobby E of the San Diego Convention Center for the location of and access to the room.

Esri is pleased to offer mother’s rooms for attendees and Esri staff during the event. These rooms are equipped with electrical outlets, seating, and can be secured by key lock. Please visit the Information Desk for the location of and access to a mother’s room or to arrange accommodations if you have any special requirements, such as a need to store expressed milk.

For the safety and security of all involved, all conference sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered conference attendees must be at least 18 years of age (see information below for attendees traveling with infants).

Infants under two years of age may accompany registered attendees into event sessions, workshops, the Expo, and other activities if the infant is in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other attendees in the session, the parent should step out to attend to the infant (please see the Esri Code of Conduct for Conferences and Community Spaces).

Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.

Virtual attendance questions

Digital access allows you to experience select event content at your convenience. This includes live streams of the Plenary Sessions as well as exclusive access to live streams of over 70 technical sessions.

Digital access will begin on July 15, 2024. Recordings of the 70 live streamed technical sessions will be available for replay later on the day of each session and will remain accessible through October 18, 2024. More than 100 other session recordings will be available via digital access in August.

Select session recordings will be made publicly available to all when proceedings are released in October.

On the Detailed Agenda page, you can filter the session list by access type using the filters in the left column.

Select the live stream option to find sessions that will be live streamed. You can join live stream sessions during their scheduled times, and each recording will be available for replay shortly after the session concludes.

Select the recorded option to find sessions that will have recordings available. Recordings for live streamed sessions will be available later the same day they are held. Recordings for sessions that are not live streamed will be available in August.

Yes, anyone who has registered for the in-person event will automatically receive digital access once it becomes available.

Digital access will be available through October 18, 2024. Select recordings will be made publicly available to all when proceedings are released in mid-October.

Select sessions will include interactive components, such as the ability to ask text-based questions during the scheduled times.

Live stream sessions will be accessible later the same day they've been shown and can be accessed at any time once they are available.

Digital access for scheduled sessions of Esri UC will be held in Pacific time (PT).

All times on the Detailed Agenda page are listed in PT as well as your browser’s time zone.

Digital access for the Esri UC is supported on current nonbeta versions of Chrome, Firefox, Safari, and Microsoft Edge. Please note that Internet Explorer is not supported.

For the optimal experience, we recommend using Chrome and to make sure your web browser is configured to have JavaScript and cookies enabled and pop-up blockers disabled.

Some corporate IT settings will block websites. If you are attending on a device supplied by your employer, please have your IT team allow the following addresses:


Yes, our responsive interface is designed to be mobile and tablet friendly. Mobile versions of Chrome and Safari are supported; for optimal performance, ensure that your browser is up-to-date.

Inappropriate behavior will not be tolerated. If you see or are the target of inappropriate behavior or language, please email, and we will take appropriate action to ensure that the digital event maintains a safe and constructive environment.

The consequences of such behavior may include but are not limited to the following:

  • Immediate removal from session or meeting
  • Removal of inappropriate chat or meeting content
  • Restricted access to future Esri events
  • Denial of attendance for future Esri events

Esri reserves the right to take any and/or all of these disciplinary actions as deemed necessary for all virtual meetings.

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